Job Description:
As a Customer Service Manager, you will play a critical role in providing exceptional customer experiences. You will be responsible for leading a team of customer service representatives and overseeing the resolution of customer complaints.
Key Responsibilities:
* Lead a team of customer service representatives to ensure excellent service delivery.
* Resolve complex customer complaints through effective communication and problem-solving skills.
* Maintain accurate records of customer interactions and provide reports as required.
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We offer competitive salaries, benefits packages, opportunities for career growth and professional development, flexible work arrangements, travel allowance to name but a few. Our company has built an enviable reputation based on trustworthiness dedication collaboration resilience transparency integrity robustness empathy efficiency feedback intensity adaptability empathy