Your Mission
* Provide 3rd level technical product support for the KARL STORZ producr portfolio to our main target group. KARL STORZ subsidiaries and distribution partners globally
* Participation in the Global Product Development Process (GPDP) for maintenance related activities
* Preparation and creation of technical documentation (Service & Maintenance Manuals) for new and exsisting KARL STORZ products
* Support Global Marketing with the phase-in and launch of new KARL STORZ products
* Management of phase-out and end of service of KARL STORZ products
* Creation and support of service technician trainings relating to KARL STORZ products, in collaboration with Training and Education
* Any other duties assigned by the T&AS leadership team
Your Talent
* Education in the field of Business/Service Management, Service Development or Technical Services
* Minimum of 3 Years experience in a Product/Service Management or Service Development position, or in customer-facing positions, such as Service Sales Rep or Technician
* Minimum os 2 Years experience in the Medical Device or an related Industry
* Excellent knowledge of MS Office Programs
* Have a customer- oriented mindset, but also commercial and businesslike approach to technical and aftersales services
* Ability to deliver on complex situations or problems without guidance or supervision
* English (fluent spoken and written)
Your Benefits
* Flexible working hours & mobile working: In many areas, working hours and location can be arranged as required
* 30 vacation days and various special payments
* Further training opportunities: Open in-house seminar program, extensive e-learning offering, professional development courses and much more
* Corporate benefits and bicycle leasing
* Subsidy for private pension plan and company health management
* Various childcare options – at the headquarters in Tuttlingen
* Health, sports, cultural and leisure activities – offers vary depending on location