Global Service Manager Role
Rohde & Schwarz, a leading technology conglomerate with over 14,000 employees and three divisions: Test & Measurement, Technology Systems, and Networks & Cybersecurity, has been pioneering cutting-edge technology for nearly a century. With a strong focus on innovation and excellence, the company continues to push boundaries and drive technological advancements in various sectors.
The Memmingen facility, a hub for electronic component assembly, microwave technology, and product finalization, plays a pivotal role in producing many Rohde & Schwarz products. Additionally, this site offers its expertise to customers beyond the Rohde & Schwarz group.
Career opportunities abound at Rohde & Schwarz, a secure and family-owned organization with a rich history of experience. The company offers attractive compensation packages, a 35-hour workweek, diverse training programs, and a modern work environment with a company restaurant. Join a strong team and contribute to groundbreaking projects shaping the technologies of tomorrow.
Main Responsibilities:
* Lead global service projects and initiatives to expand or optimize international service presence, including airborne service capabilities in new or existing markets
* Drive the implementation of service excellence initiatives to enhance efficiency and performance across global service centers
* Support and coordinate continuous improvement activities at local service sites
* Roll out standard service processes at global locations and provide support throughout the change process
* Coordinate cross-functional teams to achieve defined project goals
* Monitor and report project progress and relevant KPIs to senior management
* Identify optimization potential and develop actionable strategies to improve service processes
* Work closely with process experts and lead service centers to ensure alignment across the organization
Requirements:
* Degree in engineering, industrial engineering, business administration, or a related field
* Several years of experience in international project management, ideally in a service-oriented or technical environment
* Practical knowledge of lean management methods (e.g., Six Sigma, Kaizen, 5S)
* Experience in change management and implementing process improvements
* Strong communication skills and the ability to collaborate across functions and cultures
* Confident interaction in international teams and intercultural environments
* Will to travel internationally (approximately 30% of the time)
* Fluent in English and German (minimum B2 level) - written and spoken
About the Job:
This is an exciting opportunity to join a dynamic team and contribute to the success of a global organization. If you are passionate about service management and have the necessary skills and qualifications, we encourage you to apply.