Job Description
WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT FRANKFURT, GERMANY!
Excis is a global IT support leader globally, driven by innovation and collaboration. We’re looking for a proactive Desktop Support Technician to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you’ll look forward to coming to work every day.
* Client in 190+ countries
* 6000+ Engineers
* 200+ Enterprise Clients
We foster an open, friendly, and supportive growth-oriented culture where individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.
Start your journey with Excis and grow with us!
What You’ll Do:
* Provide end-user support for Windows 7–10, Active Directory, GPOs, Office 365, hardware troubleshooting, antivirus solutions, and helpdesk ticketing systems; manage mobile devices (iOS/Android) and ensure device security through enterprise encryption.
* Diagnose and resolve technical issues efficiently using strong analytical and troubleshooting skills; manage Windows devices via Active Directory and meet service expectations through effective multitasking and SLA adherence.
* Deliver excellent internal customer service through clear communication and relationship-building; remain adaptable in a dynamic IT environment and available for off-hours or weekend support when needed.
Requirements
What You Need:
* Fluent in German and English with a valid working permit for a full-time job in Germany. Preferred for citizen of German or PR.
* Hands-on experience with Microsoft Active Directory, Group Policy Objects (GPOs), Office 365, and basic networking concepts including TCP/IP and VPN.
* Familiarity with cloud technologies such as Microsoft Azure and Intune for modern device and identity management.
* Proven ability to diagnose and resolve technical issues efficiently, with strong problem-solving capabilities.
* Excellent multitasking, time management, and interpersonal skills, with a focus on delivering high-quality customer service and meeting deadlines.
Benefits
Why Join Us?
At Excis, your work matters. You’ll be part of a dynamic, hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth, continuous learning, and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.
Ready to make a difference and grow your career? Apply now to join Excis Germany and be at the forefront of IT support excellence!
Requirements
What You Need: Fluent in German and English with a valid working permit for a full-time job in Germany. Preferred for citizen of German or PR. Hands-on experience with Microsoft Active Directory, Group Policy Objects (GPOs), Office 365, and basic networking concepts including TCP/IP and VPN. Familiarity with cloud technologies such as Microsoft Azure and Intune for modern device and identity management. Proven ability to diagnose and resolve technical issues efficiently, with strong problem-solving capabilities. Excellent multitasking, time management, and interpersonal skills, with a focus on delivering high-quality customer service and meeting deadlines.