Full time
Perk (formerly TravelPerk) is the intelligent platform for travel and spend management. By eliminating this shadow work that wastes hours, erodes morale, and saps innovation, we’re on a mission to power real work, with real impact.
Founded in 2015, Perk has grown into a global company of more than 1,800 people across 12 offices globally, with headquarters in London and Boston. The Senior Business Travel Consultant – Executive Care is part of a newly established, market-specific Executive Care team, dedicated to delivering a premium, high-touch service experience to a select portfolio of high-value and VIP customers across the Spanish Market.
You will act as a trusted travel advisor and single point of contact, handling sophisticated itineraries, time-sensitive changes, and escalations with confidence, discretion, and commercial awareness.
Executive Customer Support & Ticket Ownership
Deliver exceptional, end-to-end travel support for Executive Care customers within the market.
Manage complex domestic and international itineraries including air, rail, hotel, car hire, and ancillary services.
Ensure accuracy, compliance, and cost efficiency across all bookings.
Adapt communication style to customer urgency, tone, and seniority.
Participate in structured communication loops to ensure alignment on customer needs and regional priorities.
Support the Team Leader by sharing actionable customer insights and emerging trends.
Ensure timely stakeholder communication and clear documentation via Zendesk and internal systems.
Support pilot initiatives, hypercare activity, and new process rollouts.
Data Awareness & Performance Management
Use dashboards and performance data to understand personal results and identify improvement opportunities.
Actively engage in coaching, quality reviews, and peer feedback.
Native level Spanish language
Proven experience as a Senior Business Travel Consultant or equivalent role.
Strong hands-on expertise in Amadeus or another major GDS (Sabre, Galileo, Worldspan).
Experience supporting VIP, executive, or high-touch corporate customers.
Exceptional written and verbal communication skills.
Contact centre or executive support team experience.
Experience working in market-specific or premium service environments.
Take control of your physical health with your choice of private healthcare or a gym allowance
Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
Focus on your family with 17 weeks’ paid parental leave during your child’s first year
Nurture your language skills with in real-life English, Spanish and Catalan lessons
Follow your passions and take a four-week, fully paid sabbatical once you reach 5 years
Let us help you move to one of our hubs with relocation support
For certain roles, we can help with relocation from anywhere in the world, English is the official language at the office. Please submit your resume in English if you choose to apply. Perk is a global company with a diverse customer base, and we want to make sure the people behind our product reflect that. All official communication from Perk will always come from email addresses ending in @ perk.com, our verified social media channels, or recruiters listed on our official LinkedIn page.