About Us
Deutsche Telekom IT GmbH
Telekom IT is an integral part of Deutsche Telekom. With 9,500 IT specialists in seven countries, we simplify, digitize, and accelerate processes within our large corporation. In this era of technological change, our focus is shifting from internal services to a cloud-based infrastructure. The agile spirit of a start-up and the established professionalism of a DAX 40 company – impossible? Not at all We are breaking down old structures. We pursue holistic, integrated solutions and can respond flexibly to customer wishes and market requirements. We work in agile structures, flat hierarchies, and a culture of trust with short decision-making paths. This creates plenty of room for growth and development. Become part of an innovative team that is changing the telecommunications market together.
One Contact Center (OneCC) is the driving force behind the future voice and interaction platform for Deutsche Telekom's contact centers across Germany and Europe. We are charged with designing a sustainable, next-generation digital customer experience.
By leveraging the
Sprinklr
platform, we are unifying all communication channels—voice, E-mail, fax, and digital (WhatsApp, social media)—into a single, powerful client. Integrated with state-of-the-art AI features, this platform sits at the heart of our corporate strategy – empowering us to handle more than 110k calls and more than 85k written contacts a day.
As the global OneCC is currently in a
ramp-up phase
, joining us offers a unique opportunity: the stability of a major enterprise combined with the creative freedom to shape the future of customer service technology globally.
We are looking for specialists across various seniority levels with at least 3 years of relevant professional experience with Sprinklr.
This is our 'wishlist'—but we know that talent comes in many forms. If you don't check every single box but are passionate about the role and eager to learn, we still want to hear from you
Your Key Responsibilities
* Platform Engineering: Configure and implement Sprinklr solutions aligned with DT business requirements and best practices.
* End-to-End Delivery: Drive the full lifecycle—from business analysis and functional specs to testing and deployment.
* Technical Integration: E.g. Manage REST API connections, webhooks, and authentication across Sprinklr modules (Groovy/JS).
* Stakeholder Management: Bridge the gap between IT, Business, and Operations, ensuring high product adoption and training "Client Champions."
Your
Profil
e
* Sprinklr Expertise: Experience in configuration and implementation
* Dev & Integration: Proficient in Groovy/JavaScript and RESTful API architecture.
* Voice/Telephony: Experience with SIP, VoIP, IVR, and SBCs and similar.
* Soft Skills: Builders mindset, analytical thinking, agile collaboration, and fluency in English (German is a plus).
* Innovation: Knowledge of Conversational AI or the Telecom industry is a bonus.
Sounds like the right challenge for you?
We are looking forward to receiving your application If you have any questions about the role, the team, or the OneCC, please feel free to reach out to
Thomas Schneider [
]
—he'll be happy to assist.
This position is also available on a part-time basis.
Persons with severe disabilities will be given preferential consideration if equally qualified.
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