Our client is a global segment leader in the field of sustainability and industrial machinery. Operating globally they work with multiple major Fortune 100 Businesses.
We are now looking for a dedicated and experienced Field Services Technician to join their expanding team in Weinsheim.
Job Profile for Field Services Technician
Responsibilities will include but not be limited to:
* Provide installation, service and troubleshooting support on industrial machinery and automated/engineered systems at company service centres and at customer facilities throughout the world
* Conduct training to customers
* Coordinate scheduling of service jobs
* Ensure that safety and quality standards are met
* Create quotes and work orders on customer service jobs as well as spare parts and accessories orders
* Work with the Quality Manager on warranty jobs to accurately capture warranty costs, look at root cause issues and, if appropriate, pass the cost back to the supplier of a failed part
* Promote and drive company connect services and technology
* Act as subject matter expert on the company system and the equipment it monitors
* Create service agreement contracts with customers and maintain executed service agreement files
* Implement newly executed service agreement contracts
* Use the company's tool to proactively monitor customer equipment
* Make outbound calls to existing customers to check in on how their equipment is working
* Stay a step ahead of customers by looking for signs that their equipment is malfunctioning and reaching out to address problems
* Maintain a log of customer equipment issues
* Pack and ship spare parts orders to customers
* Provide input to the engineering/product development team on machine design, serviceability, etc.
* Represent yourself and the Company professionally and in accordance with the Code of Conduct Policy
Candidate Profile for Field Services Technician
* Must be fluent in German and English, both written and spoken
* Associate degree in a related technical field or equivalent on-the-job training
* Knowledge of electrical and mechanical troubleshooting and repair of industrial machinery
* Proficient in using Microsoft Word and Excel, ERP systems, and the Google suite of products
* Excellent customer service skills that demonstrate a commitment to customer satisfaction and loyalty
* Available and willing to travel 25% of the time
* Able to read technical drawings and electrical schematics
* Expert in troubleshooting and maintaining hydraulic and pneumatic systems
* Able to effectively apply technical and logical methodologies to solve problems
* Competent in resolving customer issues and creating value for both customers and the company in a professional manner
* Able to prioritise critical tasks
* Effectively schedule workload, material and parts needed to complete tasks in a timely manner and to the satisfaction of the customer
* Adapts to and is effective in diverse international cultures
* Motivated and dedicated to gaining knowledge that provides added value to the company
* Treat others with sensitivity, dignity, and honesty
* Competent in dealing with engineers and managers at customer sites.