Description Excited by the opportunity to build innovative digital retail banking products and services? Join us at JPMorgan & Chase Co. at our newest European hub for Chase bank, located in the heart of Berlin. In this exciting chapter of continued growth and expansion for Chase, we’re looking for a passionate Controls Manager – Banking Operation (all genders) who will evaluate and perform an end-to-end analysis of the business’ operational risk to help us improve our overall performance, customer experience and business engagement. As a Controls Manager – Banking Operation (all genders) within our Controls team at JPMorgan & Chase Co., you will work closely with other stakeholders to evaluate and manage the business’ operational risk. You will ensure that controls are appropriately designed and operating effectively. You will analyse retail banking operational processes to provide insights that help us enhance our overall performance, customer experience, and business engagement. You will play a crucial role in preparing us for key changes and enhancing our performance. Job responsibilities Oversee the Risk Management Process for Chase Germany, focusing on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies, and Control Governance & Reporting. Work closely with teams in Business, Legal, Compliance, Risk, Audit, and Technology to ensure strong and consistent operational risk practices and control programs. This includes risk reduction, key risk indicators, control design, and performance checks. Ensure operational practices follow risk standards, policies, and regulations to maintain a strong control environment. Track key metrics to demonstrate the health of operational risk and controls. Identify, assess, advise, and lead strategic solutions to improve efficiency, enhance operational resilience, and ensure key controls function effectively. Support all regulatory interactions, including inspections and responding to regulatory inquiries. Ensure governance aligns with business processes and supports the company’s strategic direction. Manage projects related to risk and controls, such as awareness programs. Required qualifications, capabilities, and skills At least 7 years of experience in Retail Banking in the following functions: Controls, Risk Management, Operations. At least 2 years of experience in team management. Experience with Risk and Control Self-Assessment reviews and handling operational risk issues. Excellent organizational and project management skills; able to manage multiple priorities under tight deadlines. Strong attention to detail, a control-focused mindset, and solid business analysis skills. Fluency in German and English is required. Excellent communication skills, including active listening and the ability to clearly convey key points. Preferred qualifications, capabilities and skills Professional maturity and confidence to share your views with senior management. Ability to make objective and informed decisions based on current data, and to justify decision-making to influence stakeholders. Ability to write clear and concise descriptions of risks, issues, root causes, remediations, risk mitigants, and control enhancements. ICBCAREER