AI-Driven IT Service & SLA Manager
We are seeking a highly skilled professional to lead our AI-driven IT service and SLA management efforts.
* Design and develop data solutions that align with business objectives.
* Provide expert recommendations for data insights and optimal tool selection.
* Collaborate with stakeholders to deliver successful outcomes on internal and external projects.
* Monitor and optimize costs, meet deadlines, ensure data compliance, and adhere to governance and security standards.
* Evaluate SLA adherence, optimize IT support processes, and drive continuous service improvements.
Requirements:
* University degree in IT, Computer Science, or equivalent.
* Solid understanding of IT service management practices (ITIL).
* Hands-on experience configuring AI-driven systems or chatbots.
* Skilled in integrating systems using APIs and automation tools.
* Strong problem-solving mindset.
* Proficient in data analysis tools like Tableau or Power BI.
* Excellent verbal and written communication skills.
Benefits:
* Opportunity to work with cutting-edge technologies.
* Collaborative team environment.
* Professional development and growth opportunities.