Join our movement and vision for cities without traffic jams, less CO2 and therefore better air and quality of life for everyone by creating a new mobility experience to support a sustainable lifestyle!
To be a successful Customer Success & Operations Manager, you should have good time management and organizational skills. You should also demonstrate excellent interpersonal, communication competencies, customer service experience and be able to abstract and solve problems as well as be willed and able to understand and optimize operations processes.
You will support our customers in the whole process of our services
You will communicate with our partners to provide the best customer service possible and solve all of our customers' challenges
Ensure our high data quality requirements are always met by supervising our automated processes (you will be the human in the loop), and proactively come up with ideas for improvement
Take part in internal product testing and ensure the contents of our products stay fresh and engaging as our products evolve
Improve internal documentation regarding operations and customer support processesInvent new processes as new products and features are introduced
Fluent in German (both written and spoken)
Fluent in English (both written and spoken)
You are a highly organised person with the ability to maintain overview of large amounts of data
Proficiency in Excel is a must
Experience with searching in databases and writing simple SQL is a plus
Benefits
Have the flexibility to work from anywhere anytime: a great office, from home or even from the beach, we value work-life-balance to coordinate business, family and private stuff perfectly according your needs
JobRad is an additional attractive Employee Benefit we offer
And all this greatness comes with an attractive compensation package
We don’t hesitate to disrupt anything previously seen and try to use data and customer insights as the basis of all our decisions. We are constantly getting our hands dirty, we are close to our customers and we want to grow as a team with one focus: