About this role Purpose and Scope: Every day, Client Success Specialists tackles the hardest, most sophisticated problems in FinTech. We utilize our in-depth understanding of Aladdin, our clientsu2019 businesses, and the investment management process to provide world-class service to our growing, global client base. Our team members come from different majors and bring diverse skills and experiences to the table, but we share a serious passion for solving tough problems and keeping our clients happy. Our team is known for being industry experts with a reputation for getting the job done. As a team of 170 strong globally, weu2026 Deliver exceptional client service to users, every time Solve difficult problems by providing innovative solutions Collaborate with others because we know we can do more together Learn every day, question everything, and embrace change Foster a fun, innovative team atmosphere Key Responsibilities: Provide hands-on service to empower our clients to run their businesses on Aladdin : You will have direct, daily interactions with industry practitioners at respected investment institutions. You will solve problems that matter, making direct and measurable difference to our clients. In the process, you will hone technical, industry, and relationship skills. Use technology to solve problems : We can teach the skills you need to succeed, such as SQL and UNIX, for maneuvering relational databases and parsing product logs. You will apply these skills to help client and product teams make Aladdin better. Educate users, demonstrate service insights, and relay user feedback to improve the client experience and our product : We believe that the best client service is proactive, not reactive. We are students of our own data and engage with our clients and engineers to keep problems from arising, in addition to handling issues that are brought to our attention. Work on a global team, with a local presence : Our support model follows the sun u2013 if a market is open somewhere in the world, so are we. You will get to work with teams across the world, while engaging with a vibrant local team. You have : Experience with buy-side investment management workflows and familiarity with portfolio managersu2019 styles,u202ftoolsu202fand processesu202fu202f A working knowledge of risk, data,u202fanalyticsu202fand client reporting processesu202facquiredu202feither through direct experience or in a consultingu202fcapacity Familiarity with capital markets instruments (equities, fixed income, derivatives) including private markets such as private equity, infrastructure, real assets etc.u202f A consultative approach to understanding client needs and a passion for solving problems, combined with a commercial mindset and drive for revenue generating opportunitiesu202fu202f Strong interest in technology, with prior knowledge of databases and an aptitude for learning new systems A self-starter mindset and drive to succeed in a fast-paced, high-intensity environment, working as part of a multi-disciplinary global teamu202f Emotional ownership, pride in what you do andu202fa strong teamu202fethosu202f 1-3 years of experience in Financial Services, Technology, Consulting or Buy Side firmu202f You may have: u202f Understanding of data interfacing, e.g., APIs, SFTPsu202f A working knowledge of SQL, UNIX, VBA, R, Python or similar, and/or Aladdinu202f CFA, FRM or other professional qualifications Direct portfolio management,u202frisku202for trading experience Proficiencyu202fin Germanis a bonus Our benefits To help you stay energized, engaged and inspired, we offer a wide range of employee benefits including: retirement investment and tools designed to help you in building a sound financial future; access to education reimbursement; comprehensive resources to support your physical health and emotional well-being; family support programs; and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about. Our hybrid work model BlackRocku2019s hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person u2013 aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock. About BlackRock At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their childrenu2019s educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress. This mission would not be possible without our smartest investment u2013 the one we make in our employees. Itu2019s why weu2019re dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive. For additional information on BlackRock, please visit @blackrock (http://careers.blackrock.com/) | Twitter: @blackrock (https://twitter.com/blackrock) | LinkedIn: www.linkedin.com/company/blackrock BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to age, disability, race, religion, sex, sexual orientation and other protected characteristics at law.