Technical Support Specialist (m/f/x) KEY RESPONSIBILITIES Provide technical support to our customers, internal account managers, and field staff Receive, process, and monitor technical requests (inquiries, damage and incident reports), obsolescence issues, and perform root cause analyses Collect and process field data related to fleet maintenance and operation, and generate regular statistical reports and reliability analyses Review, manage, and distribute service bulletins, service letters, and repair instructions Support the team in developing new services and business models to enhance customer support QUALIFICATIONS Degree in aerospace engineering or a related field Several years of professional experience in technical support or a comparable role Experience working in international and fast-paced environments Strong technical understanding and ability to work independently Familiarity with SAP is an advantage Excellent command of English, both written and spoken Proactive, responsible, and team-oriented working style We are a dynamic family-owned company with short decision-making processes and open doors. Additionally, we offer: 40-hour workweek, 30 days of vacation, company pension plan & a secure workplace "Work-life balance" – harmonizing career and family A relaxed work atmosphere with open and respectful leadership We look forward to receiving your application via email or, ideally, through our career portal. GROB AIRCRAFT SE Mr Kaan Korkmaz Lettenbachstrasse 9 86874 Tussenhausen-Mattsies Germany E-Mail: