Responsibilities
1. Reviewing Tax-Free forms for completeness according to tax regulations and Global Blue guidelines
2. Refunding the payout amount according to Global Blue guidelines, including verifying travelers’ eligibility for tax refunds
3. Using internal and necessary application software for communication and refund processing, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual, and MS Office
4. Handling cash and cashless transactions for customers according to Global Blue guidelines
5. Fraud prevention and security measures in collaboration with the responsible Refund Manager / Airport Manager. Adhering to anti-fraud guidelines
6. Complying with Global Blue guidelines and requirements, as well as preparing reports and statistics
7. Supporting the Supervisors / Airport Managers in the “Recovery Project,” which focuses on correcting and preventing payout mistakes
8. Back office tasks such as preparing documents that need to be created, archived, and managed for the daily process at the counter
Main KPI’s
9. Refund mistake ratio
10. Numbers of Transactions
Competencies & Skills
11. Reliable and trustworthy handling of cash amounts
12. Fluent in German and English; additional languages are an advantage • Positive attitude towards colleagues and a good team player
13. Customer facing
14. Solution-oriented work approach
15. Experience in using Microsoft Office programs
16. Stress resistance
Qualifications and education requirements
17. Preferably 1-2 years of professional experience in customer service
18. Flexibility regarding working hours
19. Willingness to work shifts, weekends, and holidays
20. Clean criminal record in accordance with airport requirements