Inserat online seit: 3 Februar
Aufgaben der Stelle
Responsibilities
Reviewing Tax-Free forms for completeness according to tax regulations and Global Blue guidelinesRefunding the payout amount according to Global Blue guidelines, including verifying travelers’ eligibility for tax refundsUsing internal and necessary application software for communication and refund processing, such as Refund Manual, Refund Software REX, Security Manual, Instruction Manual, and MS OfficeHandling cash and cashless transactions for customers according to Global Blue guidelinesFraud prevention and security measures in collaboration with the responsible Refund Manager / Airport Manager. Adhering to anti-fraud guidelinesComplying with Global Blue guidelines and requirements, as well as preparing reports and statisticsSupporting the Supervisors / Airport Managers in the “Recovery Project,” which focuses on correcting and preventing payout mistakesBack office tasks such as preparing documents that need to be created, archived, and managed for the daily process at the counterMain KPI’s
Refund mistake ratio Numbers of TransactionsCompetencies & Skills
Reliable and trustworthy handling of cash amounts Fluent in German and English; additional languages are an advantage • Positive attitude towards colleagues and a good team player Customer facing Solution-oriented work approach Experience in using Microsoft Office programs Stress resistanceQualifications and education requirements
Preferably 1-2 years of professional experience in customer service Flexibility regarding working hours Willingness to work shifts, weekends, and holidays Clean criminal record in accordance with airport requirements
