Job Overview
We are seeking a skilled leader to oversee our Customer Service team, ensuring seamless order-to-cash operations and exceptional service standards.
Key responsibilities include monitoring key performance indicators (KPIs), driving continuous improvement initiatives, and standardizing systems and processes across regions.
* Lead the Customer Service team in achieving operational excellence and high service standards.
* Monitor KPIs and drive process improvements.
* Improve service quality and process efficiency across regions.
Requirements:
* Proven experience in customer service operations within manufacturing or B2B environments.
* Ability to lead, develop, and motivate teams.
* Knowledge of order-to-cash processes, logistics flows, and claims management.
Benefits:
* A rewarding role with an attractive company recognized as a top employer.
* Company pension scheme.
* Free parking spaces and good public transport connections.