Our Client - A leading innovator in the electric vehicle (EV) charging sector is seeking a Technical Service Engineer to deliver expert technical support and training across the DACH region. This hands-on role offers an exciting opportunity to contribute to a fast-growing clean technology environment, helping to maintain and improve service quality for partners and customers.
Role Summary - As a Service Engineer, you will be the technical backbone for our service partners and clients. Your responsibilities include troubleshooting, on-site problem solving, and delivering technical training to ensure seamless operation of EV charging systems. Collaborating closely with cross-functional teams, you’ll gather feedback, document best practices, and help drive continuous improvement of our service delivery.
Key Responsibilities:
* Support and upskill service partners, including onboarding assistance.
* Provide expert technical support remotely and on-site when needed, using tools like Jira and Teams.
* Deliver and reinforce technical training programs to partners.
* Troubleshoot and resolve complex technical issues related to EV charging infrastructure.
* Collect customer feedback and collaborate internally to enhance service quality.
* Share knowledge, document learnings, and contribute to service process improvements.
* Stay updated on industry trends and continuously develop your technical expertise.
Requirements:
* Technical education or certification in Engineering, Electrical Engineering, or equivalent (Electrician background also considered).
* Proven experience in troubleshooting and resolving technical issues, ideally in EV charging, electrical, or related industries.
* Familiar with service management principles, SLAs, and customer support best practices.
* Comfortable conducting site visits for technical assessments and root cause analysis.
* Strong problem-solving skills and a customer-focused mindset.
* Fluent in German & English
* Proactive, adaptable, and eager to grow professionally in a dynamic environment.
What’s In It For You:
* Join a forward-thinking company committed to innovation in clean mobility.
* A flexible hybrid work model allows a balance between remote and on-site activities.
* A collaborative and inclusive culture where your ideas and voice matter.
* Opportunities for personal and professional development with ongoing training support.
* Autonomy in your role with ownership of your projects and career path.
* Access to modern tools and equipment tailored to help you succeed.
Interested? Apply with your CV and reach out to Sheraz Adil for further information.