Company Description Itu2019s not just about your careeru2026 or your job titleu2026itu2019s about who you are and the impact you are going to make on the world. Do you want to go into uncharted watersu2026do things that havenu2019t been done to make yours and someone else's life better? Wabtec has been doing that for decades and we will continue to do so! Whether itu2019s for each other or our customers, we put always People First. Job Description Who will you be working with? You will work closely with our Services Engineering team, the primary technical interface for our main customer across all serviceu2011related activities. This team partners with Centers of Competence (brakes, doors, HVAC, couplers, pantographs, PIS/CCTV, fire protection, and more), Project Management, and Commercial teams to deliver bestu2011inu2011class support throughout the full lifecycle of rolling stock products. You will interact continuously with customers, internal engineering teams, and global experts to ensure aligned, timely, and highu2011quality technical support. How will you make a difference? As a member of the Services Engineering / Technical Support Group (TSG), you will be responsible for leading and coordinating all technical service activities for one of our key customers. You will act as the primary technical contact, supporting maintenance, overhaul, repair, and upgrade projects while ensuring seamless communication between the customer, internal engineering, and product competence centers. You will prepare technical offers and service tenders, oversee the execution of service projects, and drive integrated trainu2011level solutions that enhance reliability, performance, and customer satisfaction. By analyzing customer issues, conducting feasibility assessments, and communicating technical insights, you will help shape service strategies and strengthen the longu2011term customer partnership. What will your typical day look like? Serve as the primary technical contact for all serviceu2011related topics (maintenance, overhaul, repairs, upgrades) for the main customer Lead and coordinate technical support activities, including safety cases and urgent issue resolution Prepare and consolidate technical offers and tender documentation, ensuring alignment with OE teams when needed Oversee the execution of TSG projects to ensure timely delivery and highu2011quality technical outcomes Collaborate with Centers of Competence (brakes, doors, HVAC, pantographs, etc.) to ensure harmonized technical support Respond quickly and accurately to technical inquiries across multiple product lines Identify opportunities by promoting integrated trainu2011level solutions Conduct feasibility studies, fleet assessments, and conditionu2011based evaluations Strengthen customer relationships by providing proactive engagement and showcasing Wabtec innovation Document, track, and communicate customer issues, feedback, and resolutions, including trend reporting to management Qualifications What do we want to know about you? Bacheloru2019s degree in Engineering, Applied Sciences, or a related technical field (engineering degree required) Strong rail engineering background u2014 ideally in trainu2011level design, systems integration, or fleet engineering Fluent German language skills; English proficiency required Experience in maintenance workshops is a strong plus Ability to manage complex product portfolios and communicate effectively with technical and commercial stakeholders Strong customeru2011facing skills and the ability to build technical credibility Organized, selfu2011driven working style with the ability to prioritize effectively Additional Information We offer: Collective wage agreement pay Permanent employment Vacation pay Christmas bonus Contribution to capital-forming benefits Company pension plan 30 days of vacation per calendar year Company cafeteria available Lease a job bike Subsidy for the Germany Ticket Further education opportunities _Legal authorization to work in EU is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening._ _Please note that we do not accept agency candidate submissions without a formalized agreement with Talent Acquisition. If you are an agency/third party Recruiter and have not been engaged by Wabtec for this search, we do not owe you a fee if you submit a candidate to the applicant tracking system that is ultimately hired._ \LI-VK1 What could you accomplish in a place that puts People First? At Wabtec, itu2019s not just about a job - itu2019s about the impact you make. When our people come together, weu2019re Expanding the Possible by continuously improving what we do and how we do it - for our clients and each other. If youu2019re ready to revolutionize how the world moves for future generations, Wabtec is the place for you. Who are we? Wabtec is a leading global provider of equipment, systems, digital solutions, and value-added services for the freight and transit rail sectors. Drawing on more than 150 years of experience, we are leading the way in safety, efficiency, reliability, innovation, and productivity. Whether itu2019s freight, transit, ports, logistics, mining, industrial, or marine, our expertise, technologies, and people together u2013 are accelerating the future of transportation. With roots that date back to George Westinghouse, Thomas Edison, and Louis Faiveley, Wabtec has always built technologies and implemented solutions for a variety of sectors that are critical to meeting the needs of customers and governments alike. Our global team of about 30,000 employees worldwide delivers performance that moves the world forward. Weu2019re lifelong learners, obsessed with better. Learn more at www.WabtecCorp.com. Culture powers us and the possibilities. We believe the best ideas come from a mix of experiences and backgrounds. At Wabtec, we strive every day to create a place where everyone belongs. Weu2019re building a culture where leadership, inclusion and your unique perspective fuel progress. Weu2019re proud to be an Equal Opportunity Employer. We welcome talent of all backgrounds, experiences, and identities, including race, gender, age, disability, veteran status and more. Need accommodation? Just let us know - weu2019ve got you.