WHAT YOU WILL DO
Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service
Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails)
Consistently meet the highest service and KPI standards of the department
Establish and maintain relationships to build a portfolio of relevant customers
Collaborate closely with Payments, Customs, Warehouse and Shipping
WHO YOU ARE
Previous experience in customer service within (luxury) retail or relevant customer-facing roles
Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
Familiarity with customer communication and e-commerce-related technology
Good computer skills, especially MS Office
Conscientiousness when handling customer data
Flexibility, resilience, and the ability to work as part of a team
Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus
WHAT WE OFFER
~ Up to 32 days of holiday, depending on the length of service, starting with 28 days
~ Mobile office with up to 20% of your total contracted hours (job and position permitting)
~10 days/year of mobile office abroad in EU-countries (job and position permitting)
~ Language & e-learning courses
~ Staff discount of up to 30%
~ Company pension scheme
~ Discounted membership for selected sports platforms & gyms
~ Discounted travel card
~ Access to LinkedIn Learning
~ Individual support on mental health & well-being (e.g. compatibility work and family life)
~ Social Day
~ Employee Share Purchase Plan