Get AI-powered advice on this job and more exclusive features.Client update on this role : This role involves handling multiple customers and requires extensive travel. Our hiring manager is looking for someone with significant experience in global customers. This person will handle major responsibilities on this customer's behalf.Skills required are : Microsoft Azure, SCCM /Intune, Microsoft365 and escalations management.Job description and RequirementsAs a Technical Delivery Manager, you will be part of a team of FTCs led by the EMEA Advanced Services Delivery (ASD) leader. You will use the insights gained from customer account teams, who you will collaborate with, to handle high impact situations and resolve them successfully. You are expected to produce analyses of customer situations, working with the support Teams when needed.You must be able to deal with customer representatives at any level, and also with Sales, Services leadership, and technical communities at any level. You will be a trusted advisor for our customers.This role is remote, anywhere in Germany.What You will do:Escalation management: Act as a single point of contact for customer escalations.Own the coordination and oversight to problem solving efforts.Support:Lead complex service delivery and develop creative resolutions to complex problems in accordance with a Statement of Work.Position Requirements:Superior knowledge of DWS, PC and Cloud technology. Keeping up to date on the latest market trends.Ability to effectively interact and communicate with Senior executives to CXO level.Asset Management Tools, Patch Management, Driver Management, Image Management, (Modern) IT Deployment solutions, PC architecture knowledgeIn depth knowledge of current Windows operating systems, Windows engineering. Diagnostics and troubleshootingBusiness fluent English and German language.Relationship:Maximizes the value of the customer's investment in products and services throughout the end to end customer lifecycle. The Field Technical Consultant manages customer escalations and acts as the customer's advocate.Ensures effective ownership, communication, coordination, and facilitation of support service activities between the Customer and support teams, account teams, field service personnel, and customers Escalation management:Acts as a single point of contact for customer escalations and owns the coordination and oversight to problem solving efforts between customers, Support engineers, field service personnel, software support, investigation and analysis of product problems.Develops and delivers post incident reports on all critical support incidents, adheres to customer support plans and relationships,Uses complex analytical skills to recognize trends and improve performance. Prevention:Requires a general understanding of and technical competence in PC and Cloud technologies.Develops and coordinates proactive maintenance initiatives based on industry best practices and statistical data trends Optimization.Identifies and leads continuous improvement activities in support of customer or internal business processes Support.Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectivelyCompiles, analyzes and interprets statistical data and trends relating to service level and operational effectiveness Position Requirements:Superior knowledge of PC and Cloud technology, market trends, other vendor competition, sales strategies and management principlesAbility to effectively interact and communicate with Senior executives to CXO level personnelExcellent presentation, communications and interpersonal skillsProficient in Microsoft office programs and PC technologiesExcellent organisation skills, must be a self-starter who has experience in managing multiple initiatives simultaneously in a demanding and changing environmentAbility to build effective virtual teams and drive results through others in a complex cross-functional organisation requiredSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionInformation Technology and ConsultingIndustriesIT Services and IT Consulting, Business Consulting and Services, and Information ServicesReferrals increase your chances of interviewing at Stanley David and Associates by 2xGet notified about new Technical Project Manager jobs in Germany.IT Projektmanager (m/w/d) Inhouse SoftwareJunior IT Projektmanager Digital Experience Platforms (m/w/d)Senior / Project Manager - Obesity/Diabetes/GLP1 - Europe - RemoteIT Global Program Manager Digital Workplace and Collaboration (m/w/d)Neuss, North Rhine-Westphalia, Germany 4 months agoIT Project Manager Cybersecurity (m/w/d)IT Projektmanager Digital Experience Platforms (m/w/d)Technical Project Manager Flight Simulation (m/f/d)IT Project ManagerIntegration (w/d/m) - ID: 10030Bonn, North Rhine-Westphalia, Germany 1 day agoSenior Technical Project Manager Flight Simulation (m/f/d)IT-Projektmanager - Business solutions (m/w/d)- A. Menarini Research & Business Service GmbHBurbach, North Rhine-Westphalia, Germany 1 month agoSenior Project Manager (m/f/d) Mergers & AcquisitionsMontabaur, Rhineland-Palatinate, Germany 2 months agoProject Manager (m/w/d) Material Handling, Drying and Special SystemsTechnischer Projektmanager - AI Sales & Solutions (m/w/d)We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr