Build Your Career at Canto – Where Innovation Meets Impact At Canto, we’re not just transforming digital asset management—we’re creating a workplace where talented individuals can thrive. As a leader in DAM, we empower businesses to organize, manage, and distribute their digital assets seamlessly. With 3,000 customers worldwide, our success is driven by passionate people who bring creativity, collaboration, and innovation to everything they do. Joining Canto means becoming part of a dynamic team where your contributions truly matter. We foster a culture of continuous learning, open communication, and hands-on impact. Here, you'll have the opportunity to take on exciting challenges, develop your skills, and grow alongside a company that’s making waves in the industry. We believe in supporting our team members, valuing fresh ideas, and celebrating every success together. If you're looking for a career where you can make a difference, expand your expertise, and be part of a global community, Canto is the place for you. We’re growing fast and looking for driven individuals who are ready to shape the future with us. Come build something great at Canto Job Title: Development Support Engineer Location: Germany (Remote) or Cork Ireland ( Hybrid or remote) This role requires fluent German & English Role Overview You are the interface between Engineering and Product Support. You handle support inquiries about our API or general integrations, discuss customer requirements about our Canto Automation Framework (CAF) or Media Delivery Cloud (MDC), and offer data migration services for technically demanding projects. Responsibilities Offer developer support to our customers and partners using our API. Provide best practices, general recommendations, and code snippets regarding our API. Assist our Engineering team in maintaining and optimizing our API, CAF, and MDC documentation. Set up and configure Canto Automation Framework (CAF) and/or Media Delivery Cloud (MDC) in collaboration with our customers and their requirements. Verify bugfixes in scheduled product releases by conducting User Acceptance Tests (UAT). Assist our regular support teams in solving highly complex inquiries (3 rd level). Assist our Implementation team in migrating complex data from external services to Canto. You will both contribute and lead ad-hoc projects to enhance our offering. Qualifications 2 years experience in a Tier 3 support role, including at least 1 year API support Experience with programming languages and reading code Experience with APIs and programming frameworks Experience working with AWS Service-oriented mindset, experience working directly with customers High level of engagement Independent and organized Comfortable working across the entire organization to solve complex problems Attention to detail to ensure that support processes and responses meet quality standards Strong problem-solving skills and the ability to think critically and creatively Fluent in German and very strong in English Why Canto is the Place to Be Ignite Your Potential – Join a fast-growing company where innovation and agility fuel success. Make an Impact – Your ideas and efforts directly shape our future—every contribution matters. Learn, Grow, Thrive – Gain real-world experience and develop new skills as we scale. Stronger Together – Be part of a close-knit, supportive team that values collaboration and camaraderie. Your Voice Matters – We foster open communication and transparency so every idea is heard. Turn Challenges into Triumphs – Solve meaningful problems with creativity and confidence. Balance that Works for You – We believe success comes from a healthy work-life harmony. Endless Growth Potential – As we rise, so do you. Step into new opportunities and grow with us. A Global Perspective – Work alongside diverse, talented colleagues and broaden your horizons. Come be part of something exciting— your future starts here Canto is an Equal Opportunity Employer. We’re committed to building a diverse and inclusive team. We do not discriminate against qualified employees or applicants because of race, color, religion, gender identity, sex, sexual preference, sexual identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, military status, or any other characteristic protected by local law or ordinance.