Your area of work:
As a Service Delivery Manager within the Cyber Protection – Detect & Prevent team, you will support the delivery and coordination of security services across areas such as Database Activity Monitoring (DAM), Endpoint Detection & Response (EDR), Web Application Firewall (WAF) Policy Baseline, Data Leakage Prevention, Data Security, and other related security capabilities. In this role, you will work closely with the Lead/Senior SDM by managing operational tasks, tracking progress, supporting stakeholder coordination, and preparing documentation and reporting. You will play a key role in ensuring smooth daily operations and act as a delegate for the Lead SDM when required.
Your responsibilities:
1. Track tasks, initiatives, and dependencies across services and projects, ensuring transparency and timely follow‑ups.
2. Maintain and update onboarding tracking (e.g., asset onboarding for DAM/EDR/WAF) and KPIs required for operational reporting.
3. Support demand intake and maintain the service book of work, ensuring clarity of priorities and timelines.
4. Coordinate operational-level interactions with stakeholders across technical teams, Group Security areas, and business teams.
5. Prepare meeting materials, including agenda support, minutes, action items, and follow-ups.
6. Draft, update, and maintain service documentation in collaboration with the Lead SDM.
7. Support the preparation of internal reporting packages, dashboards, and PowerPoint presentations.
8. Ensure documentation is audit-ready, structured, and consistently updated.
9. Assist in monitoring service performance indicators and support continuous improvement activities.
10. Contribute to onboarding planning and execution to help ensure proper security coverage.
11. Support audit and regulatory activities at an operational level, including evidence collection and coordination of remediation actions.
12. Coordinate with service teams, infrastructure teams, Group Security units, and vendors on day-to-day operational matters.
13. Support escalation coordination by gathering relevant information and ensuring timely follow-up.
14. Assist with vendor administrative tasks such as onboarding/offboarding coordination or basic financial tracking.
15. Act as delegate for the Lead/Senior SDM when needed, handling operational decision-making and communication.
16. Ensure continuous operational coverage during periods of absence of the Lead SDM.
Your profile:
17. University degree in IT, business informatics, or comparable education.
18. Initial experience in information security management, ideally within the financial industry or comparable regulated business environment.
19. Strong organizational and coordination skills with flexibility in applying different approaches according to requirements (e.g. agile).
20. Experience in DAM, EDR, WAF, DLP, Data Security, or similar domains is a plus.
21. Basic understanding of IT/security processes, with curiosity and willingness to grow into broader service delivery topics.
22. Ability to prepare clear, well‑structured documentation, reports, and presentations.
23. Strong analytical thinking, reliability, and attention to detail.
24. Good communication and interpersonal skills to coordinate across teams and follow up effectively.
25. Experience with ITIL, project coordination, or security certifications is an advantage.
26. Proficiency in English; German is a plus.
27. Highly motivated, flexible team player with a proactive mindset.
Why Deutsche Börse Group?
We are committed to providing a work environment where everyone feels welcome and can reach their full potential. Our standards go far beyond simply matching candidates with the right position.
Mobility
We enable you to move freely with our job tickets, job (e-)bikes and free parking opportunities.
Work environment
Collaboration, communication, or deep focus – in our modern office buildings you will find the perfect work environment. Free drinks and food and meal allowances included.
Health and wellbeing
We care for your health and wellbeing and besides various health promotion measures we offer you a group accident insurance and additional insurance offers at discounted rates.
Financial stability
We provide financial stability by offering attractive salaries, company pension schemes, participation in our Group Share Plan, as well as bonuses, subsidies and discounts.
Hybrid work
Collaborate and exchange on-site or work remotely several days a week in line with business needs and local regulations. Our hybrid working model combines the best of both worlds.
Flexible working hours
We want your job to fit your life situation and offer flexible working time models, childcare allowance, or the possibility to study alongside your job.
Internationality
Our market infrastructures are globally connected. Working with us means collaborating with like-minded colleagues across over 60 locations from more than 100 nations.
Development
We promote individual development by offering internal development programmes, mentoring, further education and training budgets.