Customer Care Specialist – German (f/m/d) (Munich) To support our Customer Care team we are searching for a Customer Care Specialist – German (f/m/d) (Munich) to be based in our Munich office.
WHAT YOU WILL DO
* Build lasting customer relationships and foster brand loyalty through warm welcomes and personalized service.
* Respond efficiently, accurately, and promptly to customer requests (phone calls and e-mails).
* Consistently meet the highest service and KPI standards of the department.
* Establish and maintain relationships to build a portfolio of relevant customers.
* Collaborate closely with Payments, Customs, Warehouse and Shipping.
WHO YOU ARE
* Previous experience in customer service within (luxury) retail or relevant customer-facing roles.
* Excellent communication, interpersonal skills as well as strong critical thinking and problem-solving skills
* Familiarity with customer communication and e-commerce-related technology.
* Good computer skills, especially MS Office.
* Conscientiousness when handling customer data.
* Flexibility, resilience, and the ability to work as part of a team.
* Native-level proficiency in German (written and spoken) and excellent English skills; additional languages are a plus.
WHAT WE OFFER
* Up to 32 days of holiday, depending on the length of service, starting with 28 days
* Mobile office with up to 40% of your total contracted hours (job and position permitting)
* 10 days/year of mobile office abroad in EU-countries (job and position permitting)
* Language & e-learning courses
* Staff discount of up to 30%
* Company pension scheme
* Discounted membership for selected sports platforms & gyms
* Discounted travel card
* Access to LinkedIn Learning
* Individual support on mental health & well-being (e.g. compatibility work and family life)
* Social Day
* Employee Share Purchase Plan
WHO WE ARE
Mytheresa is one of the leading global digital luxury shopping platforms. Our unique digital experience is based on a sharp focus on high-end luxury shoppers, exclusive product and content offerings, leading technology and analytical platforms as well as high quality service operations. Since January 2021 we are a listed company on the New York Stock Exchange. More than 1,900 employees from over 100 countries work passionately to provide the best shopping experience. Creating a strong as well as a diverse and inclusive team is essential for Mytheresa. For us your expertise and motivation matter more than your individual walk of life. Mytheresa ensures a fast and equal hiring process.