Responsibilities:
1. Lead regional aftersales service, ensuring network coverage and service quality;
2. Manage key accounts and dealers, expand and strengthen the service partner network;
3. Drive service process improvements and customer satisfaction (KPIs: response time, repair quality, partner score);
4. Deliver training and technical support to dealers, service partners, and key customers;
5. Act as the regional contact to HQ, coordinating with product, logistics, support, and spare parts teams;
6. Perform other related duties as assigned.
Requirements:
1. Bachelor's degree in Engineering (Mechanical/Electrical/Automation or related);
2. More than 3 year in service management, aftersales, or technical support (consumer electronics preferred);
3. Strong problem-solving and escalation management skills;
4. Experience with service partners, distributors, or key accounts;
5. Fluent in English, with excellent communication and cross-functional collaboration skills;
6. Able to do frequent travel as needed.