Job ID: 21897
Company: VW Credit Canada, Inc.
Location:
CA
Department: Financial Services and Insurances
Career Level: Temporary Worker
Working Model: Full-time
Contract Type: Fixed-term
Remote Working: Up to 80%
Posting Date: Feb 9, 2026
Vehicle Remarketing Service Specialist, Contract
Vehicle Remarketing Service Specialist, Contract
Volkswagen Financial Services, a wholly-owned subsidiary of Volkswagen Group, is the trusted key to mobility for its brand partners. We are committed to supporting the Audi, Ducati, and Volkswagen brands and their Dealers, specializing in providing accessible mobility solutions for its Customers. The company’s offerings include Retail Leasing, Retail Financing, Commercial Financing for new and used vehicles, and End-of-Term vehicle disposition.
Role Description
To support the NAR (North American Region) Remarketing Department in all vehicle remarketing aspects of dealer relations, dealer online sales, and other programs. This role will utilize thorough knowledge of lease end policies concerning vehicle inspections, customer end of term processes, dealer sales and arbitrations. This role will play a critical component with identifying trends and opportunities to increase process efficiencies for NAR Remarketing, dealerships, as well as vendors.
Job Responsibilities
* Direct Channel Monitoring and Support.
* Identify trends and opportunities when vehicles move through online lifecycle (seller removed, hold awaiting location, ungrounded reporting, mileage discrepancy, bankruptcy reporting)
* Responsible for managing payoff shortage queue.
* Manage emails related to Audi Direct, Volkswagen Direct, Audi Pre-Owned Direct, VW Pre-Owned Direct usage and purchase inquiries.
* Payment methods and site access.
* Remarketing program level and pricing inquiries.
* Lease Pull-Ahead Programs and Continuations.
* Title, and Ownership inquiries.
* Transportation inquiries.
* Dealer Service Loaner inquiries.
* Dealer Phone Calls and Field Support.
* Follow up with dealers on vehicles that have not been grounded within three business days.
* Identify trends and work with field personnel and dealership to ensure process is understood and followed.
* Manage phone calls related to Audi Direct, Audi Pre-Owned Direct, Volkswagen Pre-Owned Direct and Volkswagen Direct usage and purchase inquiries.
* Support Audi Certified Excellence and VW Affinity level inquiries.
* Generate accurate manual dealer payoff quotes as requested by Franchise and Non-Franchise dealers and follow-up on dealer payoff shortages as necessary.
* Oversee adherence to SLAs under the Remarketing Services Processes.
* Vendor Accountability (Technology and Product Delivery Fulfillment).
Qualifications
Experience:
* 2-4 years customer and/or dealer contact experience.
* 2-4 years Remarketing Lease End related experience (preferred)
Education:
* College Diploma.
* Bachelor’s degree in business (preferred)
Skills
* Communication skills.
* Problem solving skills.
* Analytical skills.
* Conceptual thinking skills.
* Computer savvy.
* Integration - joining people, processes, or systems.
* Influencing and negotiation skills.
* Specialized skills:
* Strong Verbal and Written Communications skills.
* Strong professional and interpersonal skills.
* Positive attitude and team player.
* Highly motivated, able to work independently with minimal direction, self-starter.
* Consumer or automotive financing knowledge and sound understanding of dealership operations.
* Competent computer skills, Outlook, Excel, Word, PowerPoint, and Oracle.
* Able to work overtime and/or flexible hours.
Work Flexibility:
Ability to work Monday - Friday between 9:00 AM - 8:00 PM.
Role Classification for this position is Remote
Salary range is dependent on factors such as industry-based experience, skills, training, credentials, and other qualifications. The salary for this role is $57,434. Actual pay may vary based on experience, education, and internal compensation practices.
This posting represents an existing vacancy that we are actively seeking to fill.
All applications are thoroughly reviewed by our recruitment team, and no artificial intelligence or automated technologies are utilized in the screening process.
Volkswagen Financial Services is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, family status, gender identity, gender expression, national origin, age, disability or any other characteristic protected by federal, or local laws. Volkswagen Financial Services is committed to accommodating applicants and employees with disabilities. Should you require accommodation during the recruitment and selection process, please advise in advance.
Only shortlisted candidates will be contacted.
Volkswagen Financial Services - The key to mobility
As the captive finance company of the Audi, Ducati and Volkswagen brands in Canada, Volkswagen Financial Services (VWFS) offers a wide range of leasing, retail financing and protection plans expertly tailored to meet the needs of our customers. Additionally, we provide commercial financing products to Audi, Ducati, and Volkswagen Dealers.
VWFS is seeking individuals from diverse professional backgrounds who can bring fresh perspectives and ideas to help us drive forward in the ever-evolving financial and mobility services industry. As we continue to grow, we are excited to welcome talent from a variety of professional backgrounds to join our team. We believe in the power of diversity and inclusion, as it fuels creativity, fosters innovation, and strengthens our ability to serve our customers better. Are you a forward-thinker, a problem-solver, or an innovator? This is an opportunity to be part of a dynamic team that values diversity, creativity, and collaboration.
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Support
For more information contact: vwgroupcareers@vw.com