M365 Administrator Role
As a key member of our IT team, you will be responsible for providing level 2 support on escalated incidents and providing level 1 support in case of overflow. Your tasks will include daily reporting activities, supporting end-users with standard services, resolving support requests, and performing system monitoring.
Key Responsibilities:
* Act as Level 2 support on escalation from Level 1 to solve complex incidents and provide Level 1 support in case of overflow of activities
* Provide daily reporting activities to the IT Support Coordinator
* Support end-users in standard services (standard requests and incidents)
* Resolve any kind of support request
* Perform system monitoring to proactively identify operational issues and system management activities
* Act on production Servers/Environment in an analysed, controlled and risk aware manner
* Maintain information systems components efficiency according to defined procedures and service levels
* Support other Group IT entities on daily management of systems
* Help end-users in their use of standard services and applications
* Implement solutions for our business and our IT infrastructure
* Provide high quality support for any kind of incident
* Evaluate and execute all operational procedures, monitoring and support procedures are up-to-date and executed as required
* Ensure all incident management is handled efficiently, meaning incident resolution under the SLA
* Participate in the on-call 24/7 support of our critical infrastructure
Requirements:
* Bachelor's degree or equivalent diploma in Information Technology
* Minimum 2 years experience with proven skills in supporting, deploying, configuring, and administering endpoints
* Knowledge and product experience with the entire Microsoft 365 suite, including Teams, Exchange Online, Entra, SharePoint, Intune, licensing, and Security
* Knowledge of PowerShell scripting for performing various support and administrative tasks
* ITIL certification preferred
* Good communication and analytical skills
* Results-oriented, resistant to stress and user-oriented
* Proactive, curious, flexible and collaborate with others to solve incidents
* Good oral and written skills in English and French. German and/or Luxembourgish knowledge considered an asset
We Offer:
* A challenging role in a dynamic environment
* Opportunities for growth and development
* A competitive remuneration package
* A collaborative and supportive team environment
What We Look For:
* Candidates with a strong passion for technology and problem-solving
* Individuals who are proactive, resilient, and adaptable
* Team players who can work effectively in a fast-paced environment
* Excellent communication and interpersonal skills