Customer service officer

Customer Service Officer

Looking to kick-start your career in Customer Service? We’ve got the perfect opportunity for you! As part of the Customer Service department, you will play an important role in to how Advanzia interacts with our customers to support the complaint management team developing lean and efficient processes.

Join the world of finance, payment and credit, working for an unconventional digital bank in the heart of
Luxembourg!

This opportunity is a full-time CDI contract.

About the job | Your responsibilities:

Advise customers and act as the mediator between the customer and the bank; manage communication with customers, financial institutions and other banks
Provide administrative support , including filing, back office processing for credit card operations, and prompt response to customer inquiries across multiple communication channels
Maintain accurate customer data records
Verify applicant information and determine eligibility for new account openings in accordance with KYC and AML requirements customer data records
Work collaboratively across the team to ensure data accuracy
Manage daily workflow through accurate reporting and processing of credit notes and transaction bookings
Provide operational support related to credit card service
Help ensure high-quality service delivery
Follow-up on internal projects under supervision such as testing or brainstorming sessions

About you | Your background, skills and personality:

University degree in Business Administration or equivalent professional experience, such as a completed apprenticeship
First experience in customer service with a keen interest in engaging with customers
Good working knowledge of Microsoft Office
Demonstration of strong analytical abilities alongside assertiveness, patience and resilience
Familiarity with financial products, preferably within the payment industry
Fluency in English and French is essential; proficiency in other languages is a plus
Transparency and communication: Clear and direct communication style with a commitment to engage openly and constructively, maintaining open channels and promoting information sharing with colleagues
Adaptability and flexibility: Comfortable working in a dynamic environment, navigating change effectively
Collaboration and teamwork: A natural team player who thrives in a flat organisational structure and actively contributes to the collective success of the team
Cross-functional collaboration: Experience in working collaboratively across different teams and departments to foster agility and innovation

About Advanzia | The European digital bank:

Advanzia Bank’s mission is to make finance easier and more inclusive by offering simple, smart and user-friendly payment and credit solutions that provide financial flexibility and deliver added value for our customers. Our way of working is guided by responsible lending, open communication and teamwork in cooperation with employees, business partners and customers.

At Advanzia, we are committed to equal opportunities and embrace diversity as a driving force behind our success. We offer challenging projects in a dynamic, fast-paced environment, along with numerous opportunities for training and development, and a performance-driven bonus structure. Our benefits package includes Pluxee lunch vouchers, employee travel insurance, preferential rates on Advanzia products, as well as transportation and wellness allowances. Our zero carbon Emerald building is designed to support employee health and wellbeing with various health programmes, access to our gym and after-work sports & social events available to all members of #TeamAdvanzia .