Conversational AI/IVR Systems Engineer
We are seeking a skilled Conversational AI/IVR Systems Engineer to develop and maintain cutting-edge conversational AI systems.
* Developing and maintaining conversational AI/IVR systems to provide exceptional customer experiences
* Designing and implementing voicebots to streamline interactions
* Integrating conversational AI/NLU engines to enhance user engagement
* Training NLU models to accurately recognize user concerns and integrating LLMs for informed responses
* Connecting IVR systems to backend services via REST or SOAP interfaces for seamless data exchange
* Selecting and integrating ASR/TTS providers, focusing on strategic cloud service providers (CSPs) like AWS, Azure, or GCP, and analyzing current market trends
* Optimizing conversational AI outputs for natural language understanding
Key Responsibilities:
* Bachelor's degree in Computer Science, Business Informatics, or related field; or equivalent practical experience
* Solid knowledge and experience in developing conversational AI/IVR systems
* Strong analytical skills combined with a conceptual approach to problem-solving
* Independent work style with high personal responsibility and a results-driven mindset
* Fluent business-level German communication skills (at least C1 level)
The ideal candidate will possess a strong passion for conversational AI and a keen eye for detail. If you're motivated by the prospect of creating innovative solutions that elevate customer experiences, we'd love to hear from you!