Clinical Support Specialist
Location: Home-based – Europe (Germany, Italy, Spain)
Salary: €37-63K plus extensive benefits package
Company Overview
Our client is a rapidly expanding innovator in the field of cardiovascular interventional devices, with a core focus on cutting-edge
Intravascular Lithotripsy (IVL) technologies. Renowned for its strong clinical outcomes and physician engagement, the company supports physicians and medical teams across Europe with advanced solutions in complex vascular interventions.
Role & Responsibilities
Clinical Support & Training
- Provide real-time, in-person clinical support during IVL procedures, ensuring effective and safe system usage.
- Guide clinicians on device preparation, imaging, and delivery techniques.
- Deliver structured training programmes to physicians, nurses, cath lab teams, and field staff.
- Offer remote clinical support via scheduled and on-call video/phone conferences.
- Train and certify distributors both on-site and online, covering procedural competency, troubleshooting, and product knowledge.
- Maintain flexibility for urgent case coverage, including last-minute calls or regional travel.
Clinical Education & Therapy Development
- Lead technical presentations and product workshops at hospitals, clinical symposia, and distributor meetings.
- Develop strong partnerships with interventional cardiologists and cath lab personnel to encourage adoption and continued usage.
- Support the execution of local registries and observational studies, including IRB coordination and data collection.
- Collaborate with Key Opinion Leaders (KOLs) to facilitate protocol development, clinical feedback, and publications.
Clinical Research & Feedback Collection
- Present and support materials such as study protocols, IFUs, CRFs, and clinical trial guidelines.
- Assist with post-market follow-ups and monitoring of clinical data integrity.
- Serve as a liaison between clinical users and internal Marketing or R&D teams, relaying real-world feedback and suggestions.
- Help document case studies, product performance insights, and adverse event reports.
Operational Duties & Reporting
- Maintain accurate documentation of site visits, training sessions, and clinical support events using CRM tools.
- Complete expense reports, training logs, and clinical records in a timely manner.
- Provide support to strategic accounts across wider European regions when required.
Benefits & Compensation
- Annual salary: €37,000 - €63,000
- Employment type: Full-time, home-based
- Work pattern: 12-monthly salary, with travel and expenses reimbursed
TROUBLESHOOTING,Cardiovascular Devices,Medical Devices,Radiology,Vascular
Key Requirements
- Diploma or degree in Biomedical Engineering, Nursing, Life Sciences, or a related field.
- Minimum 2 years' clinical support experience in interventional cardiology, radiology, vascular surgery, or cath lab environments;
or at least 1 year in medical device case support or clinical research.
- Familiarity with coronary or peripheral intervention devices, such as IVL, atherectomy, PTA/PTCA, or imaging catheters.
- Technically proficient in console setup, catheter preparation, and procedural imaging workflows.
- Strong communication and interpersonal skills, with the ability to guide and educate medical professionals.
- Willingness to travel frequently and provide on-call support when needed.
- Fluent in English; additional European languages are advantageous.