About the Role
This is an exceptional opportunity to lead and build a global Process Organization, defining governance for a Process House.
The successful candidate will develop and maintain a comprehensive end-to-end process framework that aligns with the strategic objectives of our organization.
Key responsibilities include:
* Leading and building the global GPO (Global Process Organization)
* Defining governance for a Process House
* Developing and maintaining a comprehensive end-to-end process framework
* Driving global process harmonization, standardization and implementation across regions and functions
* Promoting continuous improvement within our organization and ensuring accountability for outcomes through standardization, digitization and automation
* Collaborating with global process owners to integrate processes and implement digital, state-of-the-art solutions for driving process visibility, acceptance, performance measurability (KPIs) and compliance
* Ensuring alignment with business goals, regulatory requirements and industry standards
* Working closely together with the lead of the global BCC GBS (Best Cost Country Global Business Service) Hub and supporting the shift of activities to our best cost country hub in Eastern Europe or India
* Monitoring process performance using KPIs and ensuring accountability for outcomes
Requirements
The ideal candidate will possess:
* A bachelor's degree in business administration, engineering, IT or a related field. A master's degree is preferred
* 10+ years of experience in consulting, process management or similar experience in a multinational company
* Experience in harmonizing processes and setting up end-to-end performance organizations in a global context is a strong plus
* Strong leadership and project management skills accompanied by excellent communication and interpersonal skills
* Ability to work collaboratively with cross-functional teams
* Strong analytical and problem-solving abilities
* Knowledge of industry standards and regulatory requirements is a plus
What We Offer
Our organization offers an international working environment with an open and inclusive culture. Additionally, you can expect flexible working models, sustainable development opportunities and various offers for the compatibility of family and career as well as health and well-being.