Job ID: 2426460
Key responsibilities include:
* Hold pre-installation meetings with the customer to scope customer unique requirements. Create a plan of action to measure/confirm/satisfy unique customer needs. Validate deliverables with customers.
* Install tool at customer site to meet KLA specifications, through system testing according to procedures. This includes but is not limited to: light source and optical integration and precision alignment; wafer handler robot integration and teaching; camera and collection optics alignment and calibration; system-level calibrations and verification; performance testing for sensitivity and repeatability; stability and cleanliness testing; applications verification and product wafer validation.
* Solving complex system issues in a timely manner, using abstract thought, data analysis, seven-step problem-solving methodology, and other available tools.
* Management of critical issues across customers and regions.
* After system testing, meet with the customer to facilitate verification of the tool performance, during which the validation of the tool is performed, to ensure it is properly functioning.
* Management of customer satisfaction through pre-activity meetings, routine update meetings, escalation meetings, post-activity meetings, and warranty meetings.
* Perform install/customer-focused application testing to approve the operational quality of the tool.
* Provide new product installation training to worldwide customer support engineering.
Minimum Qualifications
* Technical degree/diploma in engineering, mechanical, electrical, electronic engineering or equivalent work experience.
* 2-3 years semiconductor industry work experience is a bonus.
* Panel of competencies in optical, mechanic, electronic, lithography, metrology, and laser technology – is desirable.
* Good level technical & analytical skills, ability to understand and solve problems in software and electronic, optic, mechanical, electro-mechanical or electro-optical systems.
* Knowledge of computer theory, operating systems i.e. MS Windows.
* Good interpersonal/communication skills.
* Ability to work under pressure and work to project deadlines.
* Available to travel internationally.