We have multiple positions in the below locations:
1) Essen, Germany
2) Bucharest, Romania
3) Riga, Latvia
Hybrid roles, 3 days onsite/ weekly in office.
We’re Hiring: Business Analyst – Generative AI & Contact Center Solutions
Are you passionate about Generative AI and contact center transformation? We’re looking for a Business Analyst who can bridge the gap between business needs and AI-driven solutions.
Key Responsibilities:
* Collaborate with AI Engineers and Project Managers to understand and articulate the capabilities of current and future contact center solutions
* Analyze and document business requirements for contact center teams, translating them into technical specifications for low-code tool customization
* Provide support for tool utilization and engage in prompt engineering to ensure solutions are effectively customized and aligned with business requirements
* Configure AI-based applications, including support for Prompt Engineering and report analysis
* Stay up-to-date with emerging trends in Generative AI and their potential applications in contact center environments
* Develop and deliver compelling presentations and demonstrations of our solutions to various stakeholders, including senior management and potential clients
Requirements:
* 3+ years as a Business Analyst in a tech-driven environment.
* Experience with Generative AI, chatbots, and prompt engineering.
* Strong analytical, documentation, and stakeholder management skills.
* Excellent communication and presentation abilities.