Location: Karlsruhe – Hybrid (€70-€80K)
About the Role
Stelvio Group are hiring on behalf of a global leader in security technology for an experienced
Professional Services Engineer (m/w/d)
to join their professional services and support team in Karlsruhe.
This role combines
solution design, system implementation, and advanced technical support
. You will work directly with enterprise customers to gather requirements, design tailored solutions, and manage full project delivery from setup to post-launch optimisation.
Key Responsibilities
* Work with clients to gather requirements and translate them into technical solutions.
* Design, configure, and implement software, cloud, and access control systems.
* Lead implementation projects: planning, deployment, testing, and go-live.
* Deliver customer and internal
technical training
.
* Provide advanced troubleshooting and technical support for complex issues.
* Manage project timelines, milestones, and deliverables.
* Collaborate with engineering and product teams to resolve escalations.
Required Qualifications
* Bachelor's degree in
Technical Engineering, Computer Science, IT
OR equivalent practical experience.
* 2+ years of experience in
Implementation, Professional Services, or Technical Support
.
* Hands-on experience with
Cloud platforms (AWS/Azure), SQL/MongoDB, Networking protocols
.
* Strong troubleshooting and system integration skills.
* Proven ability to deliver
technical training
to customers or teams.
* Excellent communication and documentation skills in
German and English
.
Preferred Qualifications
(nice to have)
* Experience with
Access Control Systems
.
* Programming knowledge (C#, Python, SQL, MongoDB).
* Familiarity with
Docker, Kubernetes, Jenkins
.
* Certifications such as
AWS, Azure, or ITIL Foundation
.
Why Apply?
* Work with innovative security and cloud technologies.
* Join a global professional services team with real career growth.
* Professional development, training, and certification opportunities.
* Competitive salary (€70k–€80k depending on experience) plus benefits.