Please submit your CV in English version.
We are open to hiring candidates to work out of one of the following locations: London (UK), Milan (IT), Madrid (ES), Munich (DE)
At Amazon, we are working to be the most Customer-centric company on earth and as part of that we’re constantly looking at taking to a new level in how we fulfil and deliver customer orders.
We are building a world class last mile operation, significantly complimented by Delivery Service Partners (DSP). Amazon works directly with DSPs to make deliveries to our customers.
We are looking for a Senior Program and Risk Manager to join the Last Mile Network Health team. This person will work closely with regional operations stakeholders, account managers, internal teams, and customers to manage the life cycle for Delivery Service Partners across your region and/or business line(s).
The Business Partner (Network Health) Manager will drive continuous improvement by analyzing performance data, proposing risk mitigation strategies for complex challenges, influencing stakeholders, removing obstacles and delivering results. This role is a great opportunity to influence the overall DSP program, set processes and drive improvements.
The leader will have a proven track record in taking on end-to-end ownership and successfully delivering results in a fast-paced, ambiguous and dynamic business environment.
Key job responsibilities
- Monitor key quality and performance metrics, and define and implement initiatives to drive improvements across the DSP network
- Develop risk strategy plans due to network changes to ensure business continuity
- Effectively influence, negotiate, and communicate with internal partners and senior leadership
- Responsible for setting the vision and operational plans for the 1-3 year horizon supporting the business expansions
- Manage multiple projects and tasks ensuring timelines are met and resource needs are understood
- Create SOPs and drive process improvements
- Cross functional coordination and alignment
- Able to switch between supporting, leading and managing
- Comfortably transition between big picture, strategic thinking and tactical, day-to-day planning and execution.
- Cross-functional coordination and alignment with stakeholders including Finance, Compliance, Legal, and Operations teams
About the team
The Network Health team is part of the wider EU DSP organization. Our role is to work closely with our stakeholders in assessing the health of our business partners (i.e. the network) and how we can improve the “win-win” collaboration with our DSPs while improving performance and compliance.
BASIC QUALIFICATIONS
- Bachelor's degree or above in engineering, project management, operations, logistics, supply chain or related field
- Speak, write, and read fluently in English
- Speak, write, and read fluently in German
- Experience handling multiple competing priorities and complex projects with multiple stakeholders (e.g. definition of accurate network expansion plans, vendor development, quality assurance, design and cost improvement, team and stakeholder engagement)
- Experience using Microsoft Excel
PREFERRED QUALIFICATIONS
- Experience dealing well with ambiguity, prioritizing needs, and delivering measurable results in an agile environment
- Experience working in an operations, supply chain, transportation, project management or management consulting role
- Experience in Sales/Business Development or Account Management roles
- Experience in compliance, audit or risk management
- Experience leveraging technology and implementing lean principles / Six Sigma methodologies to drive process improvements or equivalent
- Speak, write, and read fluently in one of the following additional languages: French, Italian or Spanish