Your mission
* Manage demo and customer environments, ensuring smooth updates and configurations
* Handle incoming support requests, classify issues, and provide basic troubleshooting
* Support users with application configuration and testing
* Escalate complex issues to technical support, ensuring a seamless transition
* Contribute to maintaining a knowledge base with solutions and best practices
Your profile
* Basic web & API knowledge: understands how web applications work, frontend vs backend, and common HTTP status codes
* Troubleshooting mindset: able to identify failing requests, collect relevant technical details, and know when to escalate
* Clear escalation & documentation: provides structured, useful information to L2/Product teams
* Security awareness: follows best practices around passwords, phishing, and safe device usage
* We value motivation, curiosity, and a willingness to grow more than a perfect resume
* Strong technical troubleshooting skills with a customer-first mindset
* Ability to work independently and collaboratively in a team
* Excellent communication and problem-solving skills
* Experience with software configuration is a plus
* Native-level or fluent German language skills
* Good command of English
Why us?
* 100% remote work and full flexibility over your schedule
* A transparent, trust-based culture in an international SaaS scale-up
* Modern tools, data-driven processes, and fast decision-making
* 2–3 offsites and workshops per year for strategy, connection, and team spirit
* High level of autonomy and clear development paths
* The opportunity to actively shape a fast-growing SaaS company
* Steep learning curve in customer success, onboarding, software processes & content creation
* Close collaboration with our Customer Success and Product teams
* Flexible working hours
Please send your application to Jasper.Schiffer@boardwise.io
Boardwise is a leading board management software designed to streamline board meetings and governance processes. By integrating seamlessly with Microsoft, Boardwise reduces the administrative burden by up to 50%, enabling executive teams to focus on strategic decisions. Trusted by top companies like Würth, E.ON, and Stihl, our solution enhances efficiency, security, and collaboration in the boardroom. We’re dedicated to making board meetings more productive and easy to manage.