ERF ID: 32647
Location: Piraeus, Greece (Remote)
Start Date: 22 June 2026| Interview Deadline: 11 June 2026
Working Schedule
* Rotational shifts between 09:00 – 22:00
* Monday to Sunday (5-day work week)
Compensation & Benefits
* €1450 gross/month
* Up to 10% performance bonus (based on targets)
Relocation Package (if choosing Greece):
* Option 1: Flight + hotel + agency fees fully covered
* Option 2: €250 allowance + agency fees
Why This Opportunity Stands Out
Join a market-leading German insurance group with over 13 million customers and 14 million insured vehicles. This is your chance to work on a high-impact project in a stable, regulated industry, while enjoying the flexibility of working from home or relocating to sunny Greece .
What You'll Do
As a Insurance Agent, you'll be the first point of contact for German-speaking customers, handling a mix of inbound and outbound interactions:
Customer Support & Case Management
* Handle inquiries via phone and email in German
* Process insurance claims and resolve customer issues efficiently
* Escalate complex cases following internal procedures
Motor Insurance Operations
* Process new vehicle insurance applications
* Manage contract changes, conversions, and terminations
* Handle general correspondence and documentation
Administrative Excellence
* Perform accurate contract logging (critical for business operations)
* Process address changes, account updates, and SEPA mandates
* Ensure timely handling of incoming documents (email/post)
Additional Responsibilities
* Provide insurance advice and prepare tailored offers
* Cross-sell additional insurance products (liability, property, legal, etc.)
* Support customer onboarding (e.g. self-service portal registrations)
* Schedule pension consultation appointments
What We're Looking For
Language Skills
* Fluent German (C1+ level) + busiiness English
Core Competencies
* Strong communication skills with a customer-first mindset
* Ability to simplify complex insurance topics
* Problem-solving mindset with focus on first-time resolution
* High attention to detail (especially in data entry & documentation)
* Ability to multitask across systems in a fast-paced environment
Technical Skills
* Confident PC user (Windows, CRM systems, MS Office)
* Typing speed 25 WPM with 85% accuracy
Education
* Minimum high school diploma
Work Setup:
* Fully remote (within Greece)
* Training from home
Growth & Development
* Continuous training and upskilling
* Exposure to a leading European insurance environment
* Opportunity to develop expertise in insurance & customer operations
Why Apply?
This is more than a customer support role — it's your entry into a structured, high-performing environment where your attention to detail and communication skills directly impact customer satisfaction and business success.
Apply Now!
Ready to take the next step in your career?