Company
Rieckermann is a competent, international industrial solution provider represented by more than 750 employees based at 24 offices in 17 countries, spreading from Europe across the Middle East and all over Asia. Since 1892, Rieckermann has built up its expertise and established core competence in selected markets and industries. Rieckermann‘s service portfolio covers the entire value chain and project scope of industrial plant developments in various industries: from single-unit machines and equipment to complete production lines.
Description
Now the company is looking for an ERP Administrator to join their team onsite in Monzingen:
Tasks:
* Provide daily technical support for end-users via phone, email, Teams, or walk-up (e.g., Office 365, Intune-managed devices, HaloITSM tickets), resolve tickets, and ensure SLA compliance
* Diagnose and resolve common issues like login problems, software glitches, hardware faults, and connectivity (escalate complex cases to senior or regional IT administrators)
* Maintain accurate and up‑to‑date computer inventory records
* Guide users on self-service tools, workflows, and best practices without requiring admin privileges
* Assist in coordinating and delivering business project objectives, alignment, and close collaboration with the project manager
* Assist in project update, progress report, resources, timeline, financial and cost tracking
* Assisting in risk mitigation, troubleshooting and solving issues
* Assists in scheduling meetings and setting agendas for project meetings
* Updating assigned project reports
* Help with user impact assessments during system changes or migrations
* Quality assurance, for example, through collating data, auditing, or compliance checks
* Helping to ensure system users comply with the trained processes and workflows
* Ensuring proper documentation for each task, process, system configuration, or customization
* Manage internal stakeholder communications clearly and professionally
* Conducting basic training for users
* Maintain/Create support document knowledge base articles for self-help
* Perform network/server monitoring, backups and recovery, and patch management in alignment with System Admin Team guidance
Must-have:
* Degree in Computer Science, or any other relevant field to Information Technology
* 4+ years of work experience in an equivalent position
* Strong knowledge of Microsoft 365 (Outlook, Teams, OneDrive, Entra basics) and endpoint troubleshooting
* Experience with ITSM/ticketing systems (e.g., HaloITSM)
* Experience in project support, preferably CRM, SharePoint, or another relevant IT project implementation
* Relevant industry certifications or completed training, such as CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator, are preferred
* Networking: TCP/IP, DNS, DHCP, VLANs, VPN firewalls
* Server administration: Windows Server/Active Directory, virtualisation (VMware, Hyper-V)
* Excellent written and verbal English skills
* Excellent interpersonal, communication and presentation skills
* Effective planning, analytical and implementation skills
Nice-to-have:
* Knowledge of the Fortinet product
* Azure basics
* Experience in managing telephone and IP phone systems, including VoIP troubleshooting and PBX support
Benefits and conditions:
* Trial period: 6 months
* 30 days vacation
* Health insurance
Interview process:
1. Intro call with Toughbyte