The IT Support Technician is primarily responsible for onsite support of end-user devices, asset management, and physical maintenance of IT equipment such as servers, switches, printers, cabling, video conferencing systems, mobile devices, handheld scanners, wireless LAN, warehouse tablets, in-vehicle displays, and label printers.
Set up and maintain end-user hardware (Wi-Fi access points, RF scanners) following SOPs and manuals.
Provide 2nd and 3rd level IT support via ServiceNow, ensuring SLA compliance.
Manage incidents and problems, and support local IT projects and rollouts.
Serve as primary IT support at your location, including occasional support for other sites across Europe.
Participate in IT-related projects and provide remote/on-site support as needed, including on-call availability.
Represent and promote IT services within the organization.
Strong 2nd level desktop support skills (Windows 10, VPN, Citrix, Microsoft 365)
Proficient with end-user devices, mobile device setup (iOS, Android), and peripherals (printers, scanners, label printers)
Experience with Wi-Fi/WLAN, video conferencing (Teams Rooms, IP softphones, Teams Live Events), and collaboration tools
Familiar with IT infrastructure (routers, switches, cabling), file/print services, Active Directory, and basic server/network troubleshooting
Strong customer service mindset, problem-solving ability, and end-to-end issue ownership
Good English and German skills
Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
We are happy to support your need for any adjustments during the application and hiring process.