Music industry customer service representative

Customer Support Ambassador

We are seeking a talented and customer-focused individual to be the face of our company, providing top-notch support to our customers via phone, email, and chat.

About the Role
This is an exciting opportunity to join our team and make a real difference in the lives of our customers. As a Customer Support Ambassador, you will be responsible for delivering exceptional customer experiences, resolving issues efficiently, and providing product advice and information.

To succeed in this role, you will need to possess excellent communication and problem-solving skills, as well as a strong understanding of our products and services. You will also need to be fluent in written and spoken French and English, with the ability to work in a fast-paced international environment.

The Ideal Candidate
If you have a passion for music and a desire to deliver exceptional customer service, we want to hear from you. Ideally, you will have previous experience in supporting and advising customers, as well as proficiency in using common office applications.

What We Offer
In return for your hard work and dedication, we offer a competitive salary and benefits package, as well as opportunities for career growth and professional development. If you are looking for a challenging and rewarding role that allows you to make a real difference, we encourage you to apply.

Why Choose Us
Founded in 1954, we are today one of the largest e-commerce companies in Germany and a leading distributor of instruments and music equipment worldwide.