Present in Europe since 2007, TCL is currently in 11 European countries, including France, the UK, Italy, etc. We ensure their well-being by offering them a working environment that encourages them to take initiatives. We are currently looking for CUSTOMER CARE MANAGER to join our German team!
Sales Team Support
Escalate to European Service Management on local situation.
Distributor After-Sales Conditions management
Review solutions for solving the gaps with Sales team on one side and Service Management in the other side.
Repair Center (ASP) management
Audits customer service procedures and trends and determines system improvements.
Pending cases from ASP, Call Center performance, etc.
Fluent in English & German is mandatory and not negotiable.
Experienced in Customer Service (preferably consumer electronics industry)
Ability to collaborate with remote Management and cross-functional management to achieve mutual goals, prioritize tasks, and follow up on execution.
If you are interested in the position, please, share your CV in English.