At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.
Could you be the full-time Head of Services D&IS Onboard and Urban DACH (f/m/d) in Berlin/ Mannheim we’re looking for?
Your Future Role
Ernst-Reuter-Platz 6, in the heart of Berlin, is home to Alstom's DACH regional headquarters. Up to 500 colleagues of more than 40 nationalities work here, focusing on project management, business development, and regional strategy, with a special emphasis on rail digitalization. Our product line Digital & Integrated Systems (D&IS) answers worldwide mobility challenges for passengers and freight transportation through digitalization. You’ll report to Tomar Siddhant and work alongside a dedicated and enthusiastic team.
In this role your main responsibilities will be focused on strategic leadership, team development, customer services, warranty management and business development.
We’ll look for you to:
• Develop and implement a strategic vision for the Signalling Services Division in the DACH region.
• Set ambitious goals for operational improvement, develop the Business on Services and enhance Order intake, sales and profitability metrics.
• Lead, mentor, and develop a high-performing team of Service Engineers, Warranty Managers, Service Technicians, Customer Support and other related team members.
• Foster a culture of collaboration, innovation, and continuous improvement within the team.
• Oversee the spare parts management process to ensure efficient supply chain operations and availability of critical components.
• Develop strategies to optimize inventory levels while ensuring timely delivery of spare parts to customers.
• Accountable for Customer inquiries, orders and returns as well as Customer complaints from their portfolio.
• Lead customer communication with relevant stakeholders in case of critical items (supported by Sales)
• Define pricing tactics for the responsible area
• Drive continuous improvement actions in country/cluster/region as per APSYS roadmap
• Coordinate and manage the activities performed during warranty
• Manage the warranty teams in depots and support them with technical expertise, and EHS supervision in the warranty depot.
All About You
We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:
• Bachelor’s degree in engineering, Business Administration, or a related field; a Master’s degree is preferred.
• Minimum of 10 years of experience in service management or operations within the signalling or transportation industry.
• Proven leadership experience managing large teams across multiple locations.
• Demonstrated success in driving operational excellence, increasing sales, and achieving profitability targets.
• Strong knowledge of spare parts management and service engineering practices.
• Excellent communication, interpersonal, and negotiation skills.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities.
• English at a fluent level is mandatory for this role and German fluency is highly preferred.
Things You’ll Enjoy
Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:
• Experience a dynamic work environment with a permanent position at a leading company for green mobility
• Enjoy a competitive remuneration package, 30 days of vacation, and benefits such as company pension plans and subsidized “Deutschlandticket” (Job Ticket)
• Work in our modern headquarter at Ernst-Reuter-Platz with excellent public transportation access
• Optimise work-life balance with flexible working hours and hybrid working models
• Explore growth opportunities and steer your career across functions and countries
• Benefit from excellent training opportunities through our award-winning Alstom University and participate in the company's innovation culture through idea management programmes
• Thrive in a modern and collaborative workplace featuring mentor and buddy programs, diversity & inclusion initiatives, CSR activities, and engaging employee events
• Access to corporate benefits
You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!
Equal Opportunities Statement
As an employer, Alstom stands for equal opportunities. By creating an inclusive work environment where all employees are encouraged to realise their full potential, individual differences are valued and respected. All applicants are considered solely on the basis of their qualifications, regardless of skin colour, religion, gender, sexual orientation, gender identity, age, ethnic and national origin, disability or other legally protected characteristics.