:
1. Maintain end-user support (2nd / 3rd Level) and system availability within predefined timeframes
2. Protect data, system security and data privacy
3. Assist with IT projects and rollouts
4. Work with or in regional or global IT teams on specific IT subject areas (regional EU, international)
5. Keep IT management up to date on progress and occurrence of any issues at supported sites
6. Provide agreed IT services for one or more sites
7. Supervise and track work requests for meeting SLAs, with regard to due dates and other priorities, in order to meet customer needs
8. Participate in quality solution and improvement processes to resolve common user requests and issues
9. Assist with any infrastructure changes to improve performance, cost, or functionality
10. Call out problems as vital
11. Participate in site compliance, especially with regard to IT directives, policies and initiatives
12. Assist the local business leaders with coordinating business and IT support activities
13. Keep track of IT inventory (Hardware, Software Licenses) and validation status
14. Maintain IT related documentation
Qualifications:
15. Bachelor in Computer Science or Engineering, certified IT specialist or comparable
16. Profound experience in desktop support, system integration or comparable areas
17. Proven ability preferably in medium to large sized companies
18. Strong written and verbal communication skills, good interpersonal skills and an ability to work with diverse groups of people
19. Customer focused demeanor
20. Excellent German and good English language skills (spoken & written)
21. Confirmed team working ability
What we offer:
22. Employment with an innovative, future oriented organisation
23. Outstanding career and development prospects
24. Company pension scheme and other fringe benefits
25. Exciting company culture which stands for integrity, intensity, involvement and innovation