Overview
Local Head of Infrastructure (m/f/d) at Allianz Technology – In this role you will act as the infrastructure and information security (IFIS) customer interface for Allianz, responsible for infrastructure and security services and projects, driving service quality and cost optimization, managing customer escalations end to end, managing customer demands, and acting as the internal IFIS customer SPOC.
What You Do
* Manage the relationship with Allianz entities and the respective Head of IT as central point of contact for IFIS related topics.
* Drive the translation of customer requirements into actions for the delivery of products.
* Facilitate issue resolution in projects and services and coordinate internal resources; develop project scopes, including timeline and financials and ensuring technical feasibility.
* Set up and lead project teams and delegate tasks to successful implementation.
* Finish projects with proper documentation and handover of project results.
* Local infrastructure team in close collaboration with the shared services IFIS teams.
What You Bring
* Knowledge of the existing process landscape, standards and organization as well as solid understanding of infrastructure and information security services and operations.
* Project management skills and customer relationship management experience.
* Consulting background, organizational transformation and change management skills.
* Engage in customer relationship, understanding of strategy and challenges and providing customer insights.
* Moderation and presentation techniques to various levels.
* Degree or equivalent professional experience.
* Basic knowledge of AI technologies, principles, and their practical use.
* Excellent command of German and English, both verbal and written.
What We Offer
* We offer a hybrid work model which recognizes the value of striking a balance between in-person collaboration and remote working, including up to 25 days per year working from abroad.
* We believe in rewarding performance; our compensation and benefits package includes a company bonus scheme, pension, employee shares program and multiple employee discounts (details vary by location).
* From career development and digital learning programs to international career mobility, we offer lifelong learning for our employees worldwide and an environment where innovation, delivery and empowerment are fostered.
* Flexible working, health and wellbeing offers (including healthcare and parental leave benefits) to balance family and career and help our people return from career breaks with experience that nothing else can teach.
About Allianz Technology
With its headquarters in Munich, Germany, Allianz Technology is Allianz's global IT service provider and delivers IT solutions that drive the group's digitalization. With more than 11,000 employees in over 20 countries around the world, Allianz Technology is tasked to run, optimize, transform, and innovate the infrastructure, applications, and services together with Allianz companies to co-create the best customer experience.
We service the entire spectrum of digitalization – from one of the industry's largest IT infrastructure projects that spans data centres, networks, and security, to application platforms ranging from workplace services to digital interaction.
In short: We deliver comprehensive end-to-end IT solutions for Allianz in the digital age. We are the backbone of Allianz.
Find us at: www.linkedin.com/company/allianz-technology.
Commitment to Integrity, Fairness & Inclusion
Allianz Technology is proud to be an equal opportunity employer dedicated to fostering an inclusive work environment for everyone. We embrace individuals of all gender identities and expressions, sexual orientations, ethnicities, ages, nationalities, religions, disabilities, and philosophies of life. Ultimately, our greatest strength as a company lies in the unique skills, experiences, and backgrounds our employees contribute.
Details
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Information Technology
* Industries: Financial Services and Insurance
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