Direct to Consumer (D2C) Field Operations Manager
Business Area: Nestlé Professional
Although this is a full time-permanent opportunity, please speak to us about what flexibility means to you as we are always open to discussing individual’s flexible working needs, don’t let this stop you from applying.
Position Summary
Channel Sales & Coffee Operations (CS&CO) is part of our Nestlé Professional Business to Business food service arm. Specialising in Out of Home beverage solutions, CS&CO offers an unrivalled portfolio of fantastic & renowned brands including our primary brand ‘We Proudly Serve’ STARBUCKS and also NESCAFÉ, and SEATTLES BEST COFFEE. Operating in the exciting out of home marketplace, CS&CO has ambitious objectives and is a growth driver for Nestlé. The team’s aim is to inspire fast paced, profitable growth with our business partners, through the delivery of branded beverage solutions, executed brilliantly. Exciting and delighting their consumers, CS&CO helps our customers to develop their business, driving footfall, spend and increasing their profit.
We have an exciting opportunity for a talented D2C Field Operations Manager to join our team to lead, develop and manage a team of 12 D2C field colleagues to deliver excellent in-store execution across D2C customer locations.
You will be responsible for ensuring accurate stock management, consistent brand standards, high machine uptime and compliance with cleaning and operational routines, while building capability, engagement and accountability within the field team to maximise customer satisfaction and commercial performance across the Nestlé Professional coffee portfolio.
Your impact
Your key responsibilities will include
* Lead, coach and develop 12 D2C field colleagues to consistently meet execution standards; set clear objectives, conduct regular 1:1s, performance reviews and development planning
* Drive engagement, accountability and a high-performance culture within the team
* Ensure all customer locations receive accurate and compliant stock counts via team execution. Review variances, identify trends and ensure timely escalation and corrective action
* Ensure team consistently delivers Nestlé Professional brand standards across all D2C site; Act on audit findings, customer feedback and execution gaps
* Ensure field teams verify and coach correct cleaning routines at customer level; monitor repeat non-compliance and intervene where required. Support uptime through basic troubleshooting and effective escalation
* Ensure all field activity is reported accurately and on time through Project MORE systems; using data to identify performance trends and improvement opportunities
* Assist with the development of coffee knowledge and passion for coffee quality across all functions
Your ingredients for success
To be successful in this role, you’ll have proven experience leading and developing field-based teams and have a strong understanding of D2C or route-to-market execution. Coffee solutions / retail or hospitality experience is important (Barista trainer level) is desirable.
You’ll also have
* Strong influencing, coaching and communication skills
* Track record of delivering consistent performance through others
* High level of data literacy and reporting discipline
* Ability to manage ambiguity and balance operational and people priorities
We will be considering candidates as they apply and we will occasionally close job advertisements early in the event we receive sufficient applicants, so please don’t delay in submitting your application.
At Nestlé, our values are rooted in respect and we believe that embracing diversity and fostering an inclusive environment allows everyone to reach their full potential and drives innovative thinking. We strongly encourage applications from individuals of all gender identities, ethnic backgrounds, those with disabilities, parents, carers and members of the LGBT+ community. Please let us know if we can provide accommodations to ensure your full participation in the application process.
We take pride in championing inclusion and diversity. We proudly signed the Business in the Community Race at Work Charter, are committed to Disability Confidence, and have been recognised as a Times Top 50 Employer for gender equality for three consecutive years. Additionally, we are a headline partner of Diversity and Inclusion in grocery.
To find out more about Nestle’s commitment to DEI: Nestlé's Commitment to a Diverse and Inclusive Workplace
To find out more about your recruitment journey with Nestle: Recruitment Journey | Nestlé UK & Ireland