As a highly skilled Technical Cloud Operations/Managed Services Lead, you will play a key role in driving cloud architecture and service delivery excellence within our organization.
Key Responsibilities
* Ensure the success of day-to-day MSP operations, including incident and change management to maintain high service levels.
* Proactively improve our MSP service on a global level by identifying areas for improvement and implementing strategic solutions.
* Manage team capacity, budget planning, and on-call rotations to ensure seamless operation.
* Develop and maintain the MSP Service Quality Plan to drive continuous improvement and meet business objectives.
* Act as Product Owner and shape the mid- and long-term service vision and roadmap to align with business goals.
* Improve and maintain JIRA SDM workflows to optimize process efficiency and productivity.
* Create and manage internal and external support documentation to enhance knowledge sharing and reduce support queries.
* Act on monitoring alerts using tools like Datadog to quickly identify and resolve issues.
* Make strategic decisions on cloud architecture and infrastructure to drive innovation and growth.
* Drive automation and optimization across systems and processes to increase efficiency and reduce costs.
* Monitor KPIs and overall service health to inform decision-making and drive business outcomes.
* Generate reports for top management with actionable insights to support informed decision-making.
* Identify and manage risks and opportunities to mitigate threats and capitalize on new opportunities.
* Lead cross-functional technical teams and manage complex projects to deliver results and drive business success.
As a Technical Leader, you will mentor and coach your team while executing hands-on to support them on a day-to-day basis.
We are seeking a Technical Cloud Operations/Managed Services Lead who is not afraid to combine managerial and hands-on activities to drive business outcomes.
Required Skills & Qualifications:
* ITIL Certification (mandatory)
* Cloud certifications (at least one on AWS and Azure)
* Deep expertise in cloud architecture and operations (AWS, Azure, etc.)
* Strong hands-on experience with: Kubernetes, Terraform, Ansible, Python
* Solid understanding of DevSecOps principles and CI/CD tools (e.g., GitHub Actions, Azure DevOps, Gitlab)
* Experience with cloud security, networking, and cost optimization
* Excellent communication and leadership skills
* Proactive mindset with a passion for continuous improvement
* Familiarity with scripting and automation
* 5–10 years of experience in a similar role
What We Offer:
* A dynamic and collaborative work environment
* Opportunities to lead impactful projects
* Access to cutting-edge cloud technologies
* Competitive compensation and benefits