Crucial Problem Manager
Take on this role as a crucial problem manager at our company, where you will be responsible for handling complex issues in a dynamic environment.
* As a problem manager, you will oversee the resolution of major incidents and ensure sustainable solutions throughout the process.
* Manage and track major incidents/problems across their entire life cycle, maintaining a comprehensive overview.
* In emergency situations, you will serve as the central communication point for both customers and management.
* Coordinate and lead teams of developers and specialists, as well as external service providers, to ensure smooth operation.
* Strategically integrate internal and external service providers into our processes.
* Regularly take on on-call shifts to cover 24/7 service hours for major incident management.
Additionally, you can expect:
* a completed technical education or equivalent qualification;
* several years of experience in the IT sector;
* good knowledge of ITIL processes and practical experience in process management, particularly in major incidents and problems;
* excellent understanding of IT infrastructure and cloud solutions, as well as high technical expertise;
* ability to clearly explain complex technical connections on specialist and management levels;
* fluency in German (at least C1 level) and excellent English skills in writing and speaking.
Benefits
Enjoy a flexible working schedule, with private appointments during lunch breaks. Share your worktime freely within our time framework from 6 am to 9 pm and work up to 60% from home.
* 30 days of annual leave, plus additional free days on Christmas Eve and New Year's Eve, and special leave for important occasions.
* A secure future thanks to company pension schemes and capital-forming benefits.
* Work under palm trees: Spend up to 30 days per year working abroad within the European Union.
* Job bike leasing, various sports offers and subsidies, as well as company health management - all for your benefit.
* Experience our AXA spirit at our carnival party or AXA football cup and network with our experts at various meetups.
* Subsidy for job ticket, private supplementary health insurance, and numerous meetups, further training, etc. complete our offer.