Senior IT Operations Technician
We are seeking an experienced IT Operations Specialist to join our team. This is a unique opportunity to lead continuous improvements, ensure the reliability and efficiency of our IT infrastructure, drive various on-site IT projects, and act as the key technical bridge between local business teams and central IT.
This role offers exciting opportunities to grow your skills in specialized IT areas, while shaping the next step of your professional journey.
Key Responsibilities:
* Deliver hands-on on-site level 2 support, resolving complex issues to maintain efficient operations
* Monitor help desk trends, identify recurring challenges, and drive improvements across IT services
* Facilitate onboarding and training for new IT team members
* Create and share clear training materials and documentation for the central IT level 1 Support team
* Act as the primary interface between the manufacturing site and central IT, ensuring seamless on-site project execution
* Provide local insights to guide practical and effective IT solutions
Requirements:
* Extensive professional experience as an IT technician, system administrator, or in a similar role, with a strong focus on level 2 support within a manufacturing environment
* Solid practical knowledge of Microsoft Windows environments (clients and servers), Active Directory, and Microsoft 365 services
* Basic networking knowledge, including TCP/IP and LAN/WAN troubleshooting
* Good knowledge of ITIL principles and best practices for incident management, problem management, and change management
* Experience in first-line SAP support is considered an advantage
* Proven project management skills
* Knowledge of Operational Technology (OT) is an advantage
* Excellent command of spoken and written English
Your Benefits:
* An interesting position with an attractive company
* Company pension scheme
* Free parking spaces directly next to the office and good public transport connections
* Fresh fruit, water and hot beverages for free
* Company fitness via "EGYM Wellpass" and bike leasing via "JobRad"
* EAP (mental support for employees)
* Learning platforms such as "GoodHabitz" and "Learn TTI" for your professional development
* Special employee benefits via "Family & Friends" and additional corporate benefits