Your Impact:
* You will be responsible for delivering superior-quality support services to our customers and partners while working alongside a highly talented and collaborative global team.
Your Day-To-Day:
* You will provide technical assistance to customers, investigate thoroughly the issues reported for PTC’s products, and address questions related to guidance and general best practices.
* You will utilize PTC’s case management tool to log issues and track associated status and related activities.
* You will create and publish knowledge articles for PTC customers and employees to reuse.
* You will find opportunities to develop own skills and participate in continuous training programs.
* You must demonstrate a willingness to be proactive and take on new challenges independently.
Your Skills and Knowledge:
* A strong capacity and desire to develop personalized customer service and communication skills.
* Experience in implementing or supporting Client-Server architecture or multi-tier applications.
* Demonstrated ability to solve analytical problems while maintaining effective and precise investigation and documentation for issues and customer use cases.
* Bonus: Experience in SaaS and Cloud technologies or 3rd party PLM systems (e.g. from Dassault, Oracle, Siemens, etc.)
* Optional: Experience in databases, computer networks, or operating systems.
* Fluent in English and German