Head of Pre-Sales Operations (all genders)
Join to apply for the Head of Pre-Sales Operations (all genders) role at Holidu
Head of Pre-Sales Operations (all genders)
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Team Lead Talent Management - Business @ Holidu
Holidu is one of the fastest-growing travel tech companies worldwide. Our mission is to make the booking and hosting of holiday homes free of doubt and full of joy. We help hosts to manage their vacation rental with ease and guests to find the perfect holiday home they truly enjoy. Our team of more than 600 colleagues from 60+ nations shares a passion for modern technologies, an ambition for constant improvement and the drive to bring the best experience to more than 40k hosts and 100 million website users each year. You want to achieve amazing milestones with us? Then pack your bag, hop on board and get ready for take off!
Your future team
As a Head of Pre-Sales Operations, you will be part of the Revenue Operations department and report directly to Camille Maciet (CRO). The Revenue Operations department is a growing international team that enjoys collaborating on projects and spending time together inside and outside the office.
Your role in this journey
As the Head of Pre-Sales Operations, you will be responsible for ensuring that the SDR and Sales team receive a continuous and diversified stream of pre-qualified leads to optimize conversion rates and maximize efficiency. You will oversee the generation, qualification, and management of leads from various sources, including inbound, scrapped data, and M&A acquisitions. Additionally, you will manage internal and external SDR teams, ensuring they are performing at their best and continuously improving lead conversion rates. Your role will also involve supporting M&A migrations to ensure a smooth transition of properties into the sales pipeline.
To be successful in this role, you will collaborate with key stakeholders across Sales & Account Management (S&AM) Leadership, Sales Managers, Holidu Smart Destination, Inbound Marketing, M&A, External SDR providers, Internal SDRs, Business Intelligence, Host Experience, and IT to create a seamless and effective lead pipeline.
Finally, your direct team will be composed of 11 FTEs (and growing!), with 5 reporting directly to you: Junior Revenue Operations, Lead Generation Operations, M&A Operations, SDR Partner Manager, and our Team Lead DACH for SDRs. You will be responsible for managing these team members, conducting recurring feedback talks, and driving OKRs to achieve business results. Please note that this role also includes managing an external company, which can add another 20 FTEs managed by our partner.
Your success will be measured, amongst others, by:
* Number of Warm Sales Qualified Leads (WSQLs) in total and per sales manager
* SDR conversion rates for different lead sources and cost per WSQL from SDR
* SDR prequalification rates and prequalification cost per WSQL from inbounds
* WSQL to contract conversion rates for different lead sources
* Burn-lost rate (reducing the amount of leads that sales lose because of lead quality)
You will achieve the above by:
Lead Generation & Management:
* Coordinating different lead-generation departments (Marketing, Scrapping, M&A) to ensure Sales receives a sufficient number of pre-qualified leads to meet their targets.
* Managing internal and external SDRs, ensuring they are converting leads at expected rates and costs, while continuously seeking ways to leverage AI for improved lead pre-qualification.
* Ensuring external SDR providers deliver pre-qualified leads at an optimized cost and conversion rate while exploring new external partnerships to improve lead diversity.
Pre-Sales Development & Process Optimization:
* Working with M&A to streamline lead migration processes and improve sales efficiency when integrating newly acquired properties.
* Directly managing internal SDR teams, working closely with their team lead to establish and optimize pre-qualification processes.
* Collaborating with Business Intelligence and IT to enhance lead scoring models and sales tools, ensuring the SDR team operates with the most effective technology and insights.
Strategic Initiatives & Projects:
* Owning OKR setting for your team and driving strategic initiatives.
* Leading lead scoring improvements to enhance pre-qualification accuracy.
* Designing and optimizing SDR compensation models to drive motivation and performance.
* Working with tech and BI teams to improve lead generation tools and workflows, ensuring a seamless handover from pre-sales to Sales.
* Acting as our main counterpart for our CRM account manager, staying up to date with new developments in the tool, and gathering feedback from the team to enhance efficiency and user experience.
Team Management and cross-collaboration:
* Conduct 1:1 meetings and feedback sessions with team members.
* Support your team in achieving their targets and projects.
* Foster cross-collaboration and stakeholder management to secure support from other departments.
Your backpack is filled with
* 6+ years of experience in Pre-Sales Operations, Sales Operations, or a similar role within a fast-paced, high-growth environment.
* Proven experience managing SDR teams (internal and/or external) and optimizing their performance.
* Strong understanding of lead generation, qualification, and sales funnel optimization.
* Data-driven decision-making mindset, with expertise in analyzing lead performance metrics and improving conversion rates.
* Experience in stakeholder management and cross-functional collaboration with marketing, sales, M&A, and IT.
* Strong project management skills, with the ability to drive multiple initiatives simultaneously.
* Knowledge of CRM tools and sales enablement technologies.
* Passion for empowering sales teams through efficient lead pipelines and optimized pre-sales strategies.
Our adventure includes
* Impact: Make a difference for hundreds of thousands of monthly users.
* Growth: Take responsibility from day one and develop through regular feedback, workshops, and knowledge exchanges.
* Personal Development: Use your learning budget and 2 extra study days for conferences, books, courses, and more.
* Community: Engage with international, diverse, yet like-minded colleagues through regular events and 2 office days per week with your team.
* Flexibility: Benefit from our hybrid work policy and the chance to work from other local offices for up to 8 weeks a year.
* Fitness: Get a premium gym membership at a discounted rate.
* Travel: Enjoy 28 vacation days + 13 public holidays in Bavaria and the possibility to take up to 10 unpaid vacation days with special discounts on our Holidu Homes properties.
Want to travel with us?
Apply online on our careers page! Your first travel contact will be Agnieszka from HR.
We are committed to diversity in all aspects of our business. We encourage applications from all genders, all corners of the world and all individual backgrounds. You are welcome to submit your application without a photo and without stating your gender, date of birth, marital status, nationality or disability status (if applicable).
If you require any special assistance when arranging interviews, office visits or the recruitment process in general, please contact the relevant HR person responsible for this job and we will do our best to accommodate your needs.
Seniority level
* Seniority level
Director
Employment type
* Employment type
Full-time
Job function
* Industries
IT Services and IT Consulting
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