Ready for a career move that feels right? At Dila Recruitment, you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.
Position: Technical Customer Support Representative
Location: Lisbon, Portugal
Work model: on site
Employment type: fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
* Communicate with clients through various channels including phone, email, chat, and messaging platforms.
* Assist with general inquiries, product information, and basic technical support.
* Ensure messaging aligns with organizational tone and communication standards across all interactions.
* Refer complex issues to appropriate internal teams or higher-level support.
* Work collaboratively with technical staff to address and resolve service requests.
* Organize and manage assigned support cases while adhering to team guidelines and priorities.
REQUIREMENTS:
* Native / fluent in German (C2) both verbal and written. Fluent in English (minimum B2 level)
* Strong verbal and written communication skills across various platforms (phone, email, chat, social media).
* Basic understanding of customer service principles and the ability to follow standard procedures.
* Ability to handle technical inquiries and troubleshoot common issues with guidance.
* Ability to quickly learn new software and technologies
* Effective problem-solving skills and the ability to work collaboratively in a team-oriented environment.
* Organized, detail-oriented, and able to manage multiple tasks simultaneously.
* Willingness to learn and adapt in a fast-paced or evolving support environment.
OFFER:
* Opportunity to work with a leading global travel & tourism brand
* Competitive salary with performance-based incentives
* Professional growth opportunities within the BPO industry
* Collaborative and supportive work environment
* Access to exclusive travel perks and discounts
* Relocation support
* And many more!