About the role We are urgently seeking a Client Service Officer to join our Client Service team. This role acts as a key interface between our clients and our technology products, ensuring a smooth and professional experience throughout the entire client lifecycle—from onboarding and due diligence to ongoing support and service reviews. This is a hybrid role requiring both strong client relationship skills and a solid understanding of financial technology products. The ideal candidate is comfortable navigating technical environments and translating complex concepts into clear, actionable insights for clients. Key responsibilities Serve as the primary point of contact for clients, ensuring high levels of satisfaction and engagement Manage client onboarding, due diligence, and configuration of technology products Conduct regular client service meetings and performance reviews Translate client needs into technical requirements and coordinate with internal teams Troubleshoot issues, analyze logs and stack traces, and support technical resolutions Configure AI bots and assist with product customization when needed Maintain accurate documentation and client records Collaborate with cross-functional teams to improve client experience and product delivery Required qualifications Minimum 5 years of experience in Client Service, Account Management, or Customer Support in a technology-intensive environment, ideally within the financial sector Strong understanding of fintech products and familiarity with Open Finance concepts Ability to explain technical concepts to both technical and non-technical stakeholders Excellent verbal and written communication skills; diplomatic and client-focused Strong analytical and problem-solving skills with a proactive mindset Comfortable working in a fast-paced, dynamic environment Team-oriented but capable of working independently on client matters Technical skills such as Python programming, log analysis, and Java stack trace reading are a strong asset What we offer A dynamic and innovative work environment Opportunity to work with cutting-edge fintech solutions Path to permanent employment Collaborative and supportive team culture As an international IT services company, Halian have worked hard for 20 years to understand the issues that keep our customers awake at night and to create the answers that make their lives a little easier. Our mission - the goal that's shared by everybody at every level - is “to deliver the best people and technology services in order to help Halian's customers do more; faster, better, and more cost-effectively than ever before. We're able to do things differently because we think and act differently - the Halian Way is based on rapid service and speedy results, and at its heart lie five key values: Partnership, Respect, Intelligence, Dedication, and Energy. Halian has offices in the UK, Luxembourg, Dubai, and Qatar, and have more than 500 employees all over EMEA. We work with some of the world's most ambitious and dynamic organisations, such as Public and European Institutions, Finance, Oil and Gas, Healthcare and Pharmaceuticals, and partner with industry leading hardware and software vendors. When you join Halian, you will help integrate one of our three service lines: Managed Services, Resourcing Services, or Project Services. You are able to deal with a variety of technologies in critical environments, and make a positive contribution to our customers business. In return, Halian will support the development of your career via different programmes already in place. Halian has built a strategy based on confidence with its customers and partners, and it's these strong links that allow Halian to provide you with job offers not often available on the open job market. Each role is a new challenge to take on!