We are searching for Service Hotline Engineer for Smart PV Business to join our business in Germany
Service Hotline Engineer for Smart PV Business
Fix term employment 12 months
Escalating issues to higher-level support when necessary
Interface with an engineering partner to locate technical problems that may arise during the engineering process.
You will be responsible for maintaining documentation and records related to technical support issues. Responsible for remote support and level 2 engineer support;
Responsible for technical support service to customer or partner independently or jointly with a technical support team
Providing customer education and training on product or service features and functionality
Remote support in case of customer problems that can’t be solved by customer or local subcontractor
You may need to collaborate with other teams, such as software developers or product managers, to resolve technical issues and improve products or services.
Bachelor’s/College Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology or comparable
Experience in solar energy industry (technical service, commissioning service) is a plus
Fluency in English and German native.